New digital framework set to help trusts prioritise their efforts

31 August 2021

  • NHS Providers welcomes NHSX's newly published What good looks like framework.
  • The framework provides seven measures for successful digital transformation of the NHS which are applicable to all care settings.
  • It will enable trusts to measure their level of digital maturity, helping them to identify gaps and prioritise areas for local improvement.


Responding to NHSX's newly published What good looks like (WGLL) framework, the deputy chief executive of NHS Providers, Saffron Cordery, said:

"During the course of the pandemic, trusts have made huge gains in terms of digital transformation. Every organisation has experienced digital changes in the way services have been delivered.

"In order to build on these successes, trust leaders have asked for a common vision of what good digital practice looks like, and where they should next focus their attention as leaders. NHSX's What good looks like (WGLL) framework sets out an ambitious north star to help them navigate this new territory.

We know from our own Digital Boards programme that peer learning and sharing best practice will help accelerate digital transformation across the sector.

Saffron Cordery    Deputy Chief Executive

"We know from our own Digital Boards programme that peer learning and sharing best practice will help accelerate digital transformation across the sector. We therefore look forward to collaborating with NHSX in developing a support package for trust leaders planning to implement the WGLL success measures.

"This guidance is published at a time when trusts are facing a series of significant challenges: recovering elective care backlogs, supporting the workforce, responding to continuing COVID-19 pressures and implementing the long term plan alongside broader integration changes.

"Therefore in order to meet NHSX's seven success measures, trusts should be given freedoms and flexibilities that reflect their local context and particular governance and accountability arrangements.  We look forward to working with NHSX to consider how different elements of WGLL can be implemented in different ways, in order to help trusts prioritise their efforts."