Our major programme of work, Providers deliver, celebrates and promotes the work of NHS trusts and foundation trusts in providing care. We work to influence and shape the environment in which trusts operate, highlighting the many challenges they face, we also want to ensure the extraordinary work and achievements by trusts and their staff are acknowledged, and that the lessons learned are shared. It is inevitable that the NHS' funding settlement and the long term plan will heighten expectations of what the health service can be expected to deliver. NHS trusts are held accountable when they fall short, but we should also celebrate their successes, and promote understanding of approaches and ideas that could benefit patients across the NHS. Providers deliver has an important role to play in this. Our May report into nine trusts' experience of tackling backlogs is presented as a series of four podcasts.

Providers deliver themes

Collaborating for better care

The fourth report in our publication series focuses on ways in which providers are collaborating to address common challenges, provide more integrated care pathways and deliver more sustainable services. The report consists of 14 case studies showing how trusts are at the forefront of work to recognise and respond to the opportunities of joint working.


Resilient and resourceful through COVID-19

The third report in our Providers deliver series, Providers Deliver: Resilient and resourceful through COVID-19, explores the incredible and innovative work trusts have done in response to the COVID-19 pandemic. 

In many ways the NHS with COVID-19 looks very different to the NHS before the virus first arrived on our shores in February. When the threat became apparent, trusts quickly had to make capacity available for COVID-19 patients while continuing other vital services, and maintain social distancing and effective infection control throughout. In a survey of trusts carried out in May, 99% said they had seen rapid innovation in response to COVID-19.

At a time when the NHS has had to refocus its efforts and resources in response to the pandemic, trusts have led the way in innovating so that they can continue to meet people's needs while meeting the demands placed on them by the virus, and do so safely and effectively. From using technology to roster staff and maintain critical services, to adopting new ways of working to ensure staff are supported and engaged during the pandemic, trusts are clear that to get through the first wave, they had to adapt. This series of case studies shows how they did so to meet the challenges of COVID-19.

New roles in prevention

Our second report, Providers deliver: new roles in prevention was published in July 2020 and considered the role of NHS trusts and foundation trusts in prevention. 

What our case studies show is that while prevention initiatives in trust settings are dispersed, diverse in scope, and often limited in evaluation, trusts see themselves not only as institutions that treat illness, but are also committed to improving the health of their communities. These case studies are a snapshot of the sector before COVID-19, and as the NHS moves towards recovery,  there is an opportunity for the trust sector to contribute to sophisticated, collaborative efforts to improve and maintain population health.


Better care for patients and service users

Our first report, Providers deliver: better care for patients and service users was published in October 2019. It focused on how trusts have responded to feedback from Care Quality Commission (CQC) in a positive and systematic way, encouraging great ideas that have made a difference for patients and service users.

Despite all the well known workforce, financial and demand challenges trusts have faced over the last five years, they have not just maintained, but consistently improved, the quality of health and care services they provide, as measured by the evidence of CQC ratings. 
The report considered both the leadership approaches and frontline initiatives that underpin improvements in quality. Through eleven case study conversations, it explored some of the frontline work that has contributed to trusts' improvements in CQC ratings, as well as exploring the role of trust leaders in providing an enabling, supportive environment in which this work has been possible.


Providers deliver live

This year, as part of our Providers deliver programme, we're hosting a member showcase, Providers deliver live, to display even more of the fantastic work of our members than ever before.

In this area, you'll be able to access case studies, best practice and ideas for innovation submitted to us by NHS providers across the country and across all sectors.


Visit Providers deliver live



Get in touch

As we continue to publish success, innovation and improvement in our biannual reports, we will also be looking to regularly update this web page with case studies. 

If you would like to get involved and have a story to share, please do get in touch.

Email us with an outline of your case study and the ways it fits into one of our Providers deliver themes: quality improvement, prevention, workforce, system working and digital, and we'll get back to you with some more information.


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