Long term plan must address pressure points to drive up public satisfaction with NHS

07 March 2019

Responding to the latest findings of the British Social Attitudes survey, the director of policy and strategy at NHS Providers, Miriam Deakin said:

“It is reassuring to see that these findings make clear that the public’s continued support for the founding principles of the NHS – a service which is free at the point of use and universal.

We were pleased to see that the general public continue to view the quality and breadth of services and the attitudes of frontline staff positively.

Miriam Deakin    Director of Policy and Strategy

“We were pleased to see that the general public continue to view the quality and breadth of services and the attitudes of frontline staff positively. Public satisfaction with inpatient and outpatient services remains high, with further improvements in satisfaction with the quality of services they receive.

“However overall satisfaction with the NHS has slipped amid lengthening waiting times and staff shortages. In fact the public’s concerns reflect those of trusts, and the wider funding, staffing and demand pressures that health and care services face.

In fact the public’s concerns reflect those of trusts, and the wider funding, staffing and demand pressures that health and care services face.

Miriam Deakin    Director of Policy and Strategy

“The implementation of the accompanying NHS long term plan must support health and care services to address these pressure points, and ensure the additional funding for the NHS is prioritised and invested wisely, if we are to drive up public satisfaction with NHS services overall.”

We use cookies to ensure you have the best possible experience on our website. By continuing we’ll assume that you are happy to receive them. Read our updated privacy and cookie policy. Close