Supporting people to 'wait well'

While tackling waiting lists remains a priority for NHS trusts, how can providers support people to 'wait well'? How can they proactively consider equity as they do this?


Chris McCann, Director of Communications, Campaigns and Insights at Healthwatch shares actionable insights for board members to ensure the patient perspective is central to your thinking, drawn from our peer learning event on improving waiting lists equitably, delivered as part of our Provider collaboratives: Improving equitably programme.