Building digital teams to transform services

03 November 2020

NHS Providers has today published its second guide as part of the Digital Boards programme. This publication is designed to help trust leaders make the next step in the digital agenda and become truly digital organisations.

Building and enabling digital teams has been jointly produced by NHS Providers and Public Digital, supported by Health Education England (HEE) and NHSX.

The guide sets out the practical steps boards can take to build effective, open and responsive digital teams that will deliver transformational services. Successful digital teams are largely defined by three main characteristics: user centred design, agile ways of working and a knowledge of how to build and operate modern internet technologies.

The deputy chief executive of NHS Providers, Saffron Cordery, said:

“Trusts are looking to build on the progress made during COVID-19. The need to deliver digital developments during the pandemic gave trust boards a clarity of purpose and focused minds.

To embed these positive cultural shifts, trust boards need to build and empower digital teams within their organisations.

Saffron Cordery    Deputy Chief Executive

“To embed these positive cultural shifts, trust boards need to build and empower digital teams within their organisations, to deliver the next phase of digital transformation. Our guide provides practical next steps in terms of recruitment, governance and digital leadership.

“This resource is being published as part of our Digital Boards programme, supported by HEE and NHSX. We continue to host a number of virtual events with trust leaders and conduct development sessions with individual boards.”

James Freed, chief information officer at HEE said:

“Building and appropriately supporting your digital team is one of the most important things board-level leaders need to know how to do in this rapidly changing world. It is an area that presents huge challenges and opportunities and we are tremendously pleased to see the publication of this guide for health leaders to help them.”

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