Annual Conference and Exhibition 2021

Our annual conference

Our flagship annual conference and exhibition is a unique event with unrivalled health content, giving you the insights you need to perform your role more effectively.

We had hoped that this year’s event would be a chance for us all to get together face-to-face, however we know that our member NHS trusts are currently under significant operational pressure with a combination of a very busy urgent and emergency care pathway, demand growth across all sectors, backlog recovery, vital vaccination campaigns and COVID-19 cases. Therefore, we're hosting our conference and exhibition online to enable you to stay in your trusts while joining us as we explore the current health landscape with top speakers from inside and outside the sector. Online sessions will run from 16 November 2021 until the end of January 2022. 


about the event

NHS Providers' Annual Conference and Exhibition will bring you the very latest insight, debate, support and information you need. 

This year’s theme is together, with our programme focusing on the work trusts are doing to deliver integration. We're exploring how we can embrace new opportunities across the health and social care system as a whole, creating a sustainable NHS fit for the 21st century and how we can respond collaboratively to address health inequalities in the sector. 

Join us for roundtables, expert case studies, interactive debate and the chance to connect with colleagues as we look at how we can respond collaboratively to address health inequalities in the sector.

If you missed any of our conference sessions from 16 -17 November, you can now watch them back here. Follow us on Twitter @NHSProviders for further updates following our conference and join the conversation using #NHSP21


Our new programme consists of plenary sessions sessions on 16-17 November 2021 and breakout sessions in January 2022. The delivering with partner sessions will now be delivered as individual webinars across December 2021 and January 2022, and you can see this programme here.

You can now watch back sessions from 16-17 November on our YouTube channel

Follow @NHSProviders to be the first to hear updates! 

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Welcome and introduction

Welcome and introduction


Samira Ahmed, journalist and broadcaster will open the conference. 


Plenary 1

Opening address: In conversation with Chris and Saffron


NHS Providers' Chris Hopson and Saffron Cordery open the conference, in conversation with Samira Ahmed.


Watch the session back:

You can also view our other annual conference sessions here


Plenary 2

Transform to sustain: investing to create the NHS of the future


As one of the largest employers, NHS organisations have a significant impact on the environment. As we look to rebuild after the pandemic, the NHS can play an essential role in the recovery and be at the forefront of driving a green recovery. Together with local health partners, the NHS as anchor institutions in their local communities can have an impact on driving sustainability, through their wider impact as employers, purchasers and holders of physical assets. 

This panel will look at innovations that were developed during the pandemic and how these can be developed and rolled out across the sector to ensure the NHS comes back in a sustainable way. 


Watch the session back:


You can also view our other annual conference sessions here



Conference afternoon open

Conference afternoon open


Samira Ahmed, broadcaster and journalist will open the afternoon sessions of #NHSP21 day one. 


Plenary 3

Our NHS workforce: the reason to invest


The past 20 months have been the most challenging in the history of the NHS workforce and staff have been working flat out in response to the pandemic. It has highlighted the need for a more flexible approach to the NHS workforce, ensuring staff are supported and able to adapt to changing needs. This panel will discuss innovative changes which trusts have put in place during the pandemic and, alongside long-term investment, the things that can be done now to retain staff. 


Watch the session back:

You can also view our other annual conference sessions 


Plenary 4

Keynote speech from NHS England and NHS Improvement chief executive


NHS England and NHS Improvement chief executive Amanda Pritchard sets out her priorities. 


Plenary 5

Keynote speech from Sophie Williams


Sophie Williams, author, racial equity consultant and activist, will deliver a keynote speech exploring allyship and anti-racism, focusing on what can be built into our working lives.


Watch Sophie's session here:

You can also view our other annual conference sessions here


Closing remarks

Closing remarks


Samira Ahmed will round up the day with her closing remarks. 

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Welcome to Day 2

Welcome to day two


Samira Ahmed will open day two of the conference and introduce what we can expect from the day's sessions.


Plenary 6

Levelling up through partnership and collaboration


Inequalities lie at the heart of demand for healthcare. Income, employment, housing and education drive the needs of those living in our communities. Health organisations can play a pivotal role in changing life course and altering the communities in which they are anchored. This session will explore existing approaches including Anchor status, emphasis on place-based working, and the oversight role of integrated care systems. But it will also ask questions about how the NHS works both at scale and with local relevance. It will explore the economic role of the sector and consider how strategies for investment, procurement and education can contribute to a more sustainable future. The session's contributors can also offer a perspective in how we focus greater attention to traditionally excluded communities and geographies. 


Watch the session here:

You can also view our other annual conference sessions here


Plenary 7

Speaking truth to power: how leaders can better hear what they need to hear


Keynote speech from Professor Megan Reitz

Across all industries, employees' silence costs relationships, creativity, engagement and performance; yet often our colleagues can stay silent despite knowing of a problem or opportunity and even how to address it. And we know from experience that in healthcare, silence can also costs lives. This session explores the reasons for silence and what the perceptions of speaking and listening up are in the NHS, asking what are the inevitable blind spots in us as leaders and what can be done?


Watch Megan's session here:

You can also view our other annual conference sessions here


Conference afternoon open

Conference afternoon open


Chair: Samira Ahmed, broadcaster and journalist


Plenary 8

Are we equal to COVID-19? Tackling the backlog, addressing health inequalities and the wider impact of the pandemic


The pandemic has taken a disproportionate toll on groups already facing the poorest health outcomes. It has also seen increases in waiting times for treatment spread across different parts of the country.  

As the NHS starts to recover, it gives an opportunity to reset and improve the population’s health and tackle deeply entrenched inequalities. Sustained and coherent action is needed on the prevention and management of inequalities in health at all levels, including through local place-based partnerships spanning the NHS, local government, voluntary sector organisations and communities themselves.  

How to we ensure that in tackling the care backlog we don't exacerbate these inequalities? Our panel will discuss this, and look at what is already being done and share their experiences to ensure that any recovery involves the patient.


Watch the session here:

You can also view our other annual conference sessions here


Plenary 9

Keynote address from the secretary of state for health and social care


In one of the first opportunities to hear from the new secretary of state for health and social care, Sajid Javid will share his priorities and ambitions for the service moving forwards.


Watch Sajid Javid's speech here:

You can also view our other annual conference sessions here


Closing remarks

Closing remarks day


Samira Ahmed rounds up NHS Providers' annual conference 2021. 


Day 2 closes

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Breakout session

Learning to live with COVID-19: the great unknown?

We know that COVID-19 is here to stay, and we can expect to see a stage where infections become relatively constant and a significant enough number of people have acquired some form of immunity. We also know the challenge COVID-19 presents to the health and care system will not simply disappear when its status as a pandemic does. In this session, we will discuss how we, as a society and in the health and care system, can adapt to live with COVID-19. Our panel of speakers, from within and beyond the NHS, will examine what it means to live with COVID-19, share key learnings from home and abroad, and discuss how we can manage the legacy of the first pandemic waves as well as risk and uncertainty as COVID becomes endemic. 

Register for this session here

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Breakout session

How can system-wide regulation and oversight help ICSs achieve their objectives?

With plans in the Health and Care Bill to put integrated care systems (ICSs) on a statutory footing from April 2022, and local systems increasingly leading system-wide planning and funding allocations, national regulators are responding to the need for regulatory frameworks to take into account the impact of system working on assessing performance and quality.  

CQC’s new strategy sets out a commitment to review how system partners are working together, and NHS England and Improvement’s system oversight framework for 2021/22 sets out how ICSs and trusts will be assessed against a number of metrics, with a leading role for the most mature ICSs in oversight of trusts. However, a number of important questions remain: how will the role of wider system partners be taken into account, how can the risk of confused and conflicting accountabilities be managed, and how will the different contributions of providers, provider collaboratives, place partnerships and systems be measured without duplication?  This session will enable delegates to hear from national policy makers, trust leaders and ICS leads as they make sense of a fast-changing landscape. 

Register for this session here

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Breakout session

Trust-wide improvement: How can boards make the most of quality improvement expertise in tackling today’s big challenges?

This session brings together boards with members of the Health Foundation’s Q Community, to hear first-hand what improvers need from strategic decision makers, to help support and enable their efforts to improve care in this deeply challenging environment.

Asking what boards can do differently, it will help board members get closer to the improvement experiences of staff through a constructive, humble and inquiring conversation. The panel will discuss how boards can make the most of improvement expertise as part of the solution to the big problems we face, and how they can better support staff taking part in improvement emotionally and practically through the on-going challenges.

The session is part of our trust-wide improvement programme, supported by the Health Foundation, which aims to support NHS boards to develop their understanding of organisation-wide approaches to improvement and to share learning on how to take their organisations on the next step of their improvement journey.

Registration for the event here.

Delivering With Partners Programme

Hear more about how our partners are working together to deliver for trusts. 

We have rescheduled these sessions as lunchtime webinars, see full details and book your places here:

7 December 2021 - The shift from competition to collaboration: How North Central London Sustainability and Transformation Partnership is forming the capital's largest collaborative staff bank.

The shift from competition to collaboration: How North Central London Sustainability and Transformation Partnership is forming the capital's largest collaborative staff bank.

Tuesday 7 December 2021


Whilst the concept of merging staff banks has historically been seen as a risk, the pandemic shed a new light on the benefits of a collaborative workforce. The NCL STP immediately recognised the need for change and have instilled a collaborative workforce vision to not only increase staff capacity but to reduce admin time, tackle the waiting list, enhance staff wellbeing and ultimately improve patient care. Now set to become the most advanced ICS with its unified workforce response, speakers will share the benefits of 10 London NHS trusts collectively sharing their expertise to cover a much bigger catchment area.  


Dr Ahmed Shahrabani, co-founder, Locum's Nest
Alfredo Thompson, workforce programmes director, North Middlesex University Hospital
Natalie Nightingale, head of temporary staffing & NCL lead, University College London Hospitals NHS FT

See our accompanying documents here:
Comparing the key features and capabilities of different collaborative staff bank models
How to create a collaborative staff bank: the NHS way
How to support your workforce
Open vs Closed bank model


Watch the webinar back here

9 December 2021 - How to get buy-in for your difficult decisions – every picture tells a story 

How to get buy-in for your difficult decisions – every picture tells a story 

Thursday 9 December 2021


As the saying goes ‘A picture tells a thousand words’. How can bringing data to life visually help within your organisation, collaboratively across your system and with your wider population? 

Whether you’re making decisions that lead to greater service efficiency, support population health management or need to consider the impact of inequality and deprivation, geospatial evidence contributes massive insight to support your changes. 

Our panel will explore the power of visualising your data to tell your story and how this results in: 

  • better decision-making 
  • improved patient outcomes and experience 
  • optimal use of NHS resources 


Ian Maxfield, associate head of geographic intelligence & mapping, NHS SCW
Micky Griffith, programme director - fit for the future, Gloucestershire Integrated Care System
Shauna McMahon, chief information officer, North Lincolnshire and Goole NHS Foundation Trust
Sarah Reed, associate director - workforce, NHS SCW

See our accompanying information below:
Geographic information services (GIS) - NHS SCW Support and Transformation for Health and Care - (
Analytical Insights
How did Northern Lincolnshire and Goole (NLag) NHS FT deliver its digital ambitions?


Watch the webinar back here

11 January 2022 - Delivering health sustainably: How NHS Supply Chain can support the NHS to deliver social value and achieve a greener, net zero future

Delivering health sustainably: How NHS Supply Chain can support the NHS to deliver social value and achieve a greener, net zero future

Tuesday 11 January 2022

Book your place here

Join our NHS Providers connect partner, NHS Supply Chain, to learn more about how organisations can and are working with them to deliver a greener future for the NHS.

Becoming the world’s first carbon net zero national health system will require big changes for the NHS and for NHS Supply Chain.

In this session you will learn about the work that is happening to ensure suppliers are aligning with the NHS’ net zero roadmap

You will understand how NHS Supply Chain are exploring more sustainable product solutions in order to support trusts to deliver on this ambition and drive better health outcomes, while creating economic, social and environmental value

This webinar will also allow you to gain insight from Newcastle Hospitals about the use of Board-based Waste containers as part of their Climate Emergency Strategy and Zero Waste goal.

Andrew New, CEO, NHS Supply Chain
Heather Tierney-Moore, Chair, NHS Supply Chain
Chris Holmes, Director of Supply Chain, NHS Supply Chain
Jason Mitchell, Waste Manager, The Newcastle upon Tyne Hospitals NHS Foundation Trust


13 January 2022 - Inclusive Leadership

Inclusive Leadership

Thursday 13 January 2022

Book your place here

More than ever, leaders need to consider the boundaries, geographies and cultures we work across to make sure people are provided with an inclusive and respectful environment. It’s far more than just implementing policies and procedures. It’s about representation, tolerance and mutual support. In a world where many different genders, races, identities and sexual orientations are present, adopting an ethos of inclusive leadership has never been so important.

This workshop will provide a power refresh of the fundamentals of equality and then progress into deeper levels of understanding, resulting in awareness and skills building to encourage delegates to become inclusive leaders.

It will cover areas such as vertical and Horizontal inequalities, acknowledging and managing our unconscious bias cues, the role and impact of inclusion, information processing - system one and system two thinking, active strategies and tools for improving alignment with corporate values and field theory and doxa (Bourdieu).


Clive Lewis, chief executive, Globis Mediation


18 January 2022 - Managing clinical services in crisis 

Managing clinical services in crisis 

Tuesday 18 January 2022 - 13.00-13.45
Book your place here

There have been a number of serious issues identified in relation to NHS clinical services recently, particularly within maternity services but problems can arise anywhere. When these concerns come to light there are a range of issues for the board to deal with, from managing press enquiries and lookback exercises, to team dynamics and external service reviews. 

Join this session where we will discuss:

  • External service reviews - the importance of engagement, provision of information and opportunities to comment.
  • Dealing with the media - reputation management issues, including how to best manage queries from the media and deal with social media activity.
  • Your people - how to improve dysfunctional teams via both informal and formal interventions.
  • Clinical care - key issues to consider in terms of clinical claims, the duty of candour and lookback exercises.

Dr Timothy Ho, medical director & consultant chest physician at Frimley Health NHS Foundation Trust will talk about his own experience of handling these types of difficult issues, sharing his own tips on how to deal with them effectively. 


Andrew Rowland, head of healthcare, Capsticks Solicitors LLP
Dr Timothy Ho, medical director & consultant chest physician, Frimley Health NHS Foundation Trust
Charlotte Rathbone, Capsticks Solicitors LLP


20 January 2022 - Developing modern leaders for a new era in healthcare: The mindset, skills and capabilities necessary for tomorrow’s leadership

Developing modern leaders for a new era in healthcare: The mindset, skills and capabilities necessary for tomorrow’s leadership

Thursday 20 January 2022

Book your place here

Today's healthcare leaders face immense challenges that require a modern mindset, skills and capabilities to address growing backlogs, financial pressures, workforce disengagement and turnover. It's time we shift our paradigm on leadership into a new perspective focused on purpose and capability, including improvement skills, effective dyad leadership and behaviours that promote meaningful team engagement.  


Melissa Lin, Transformation Sensei, Virginia Mason Institute


27 January 2022 - The practical realities of delivering integrated health and care – A view from Essex 

The practical realities of delivering integrated health and care – A view from Essex 

Thursday 27 January 2022


Book your place here

As integrated care systems bed in over the next few years, we will see more and more examples of partnerships across local government, health and the voluntary sector coming together to improve population health outcomes, care and value for money. As providers we need to understand what it takes to really make a success of those partnerships so that they deliver the results they set out to achieve. 

In this session, we will hear from one such partnership which is really delivering, bringing together local government and health partners across the county to transform care for older people in Essex. 

The panel discussion will cover:

  • the experience of this partnership from the perspective of four different system partners
  • the immediate and longer-term benefits of the programme for the people of Essex and the system
  • how the work can provide a template for system-wide transformational change that could be replicated anywhere in the country.


Ric Whalley, partner, Newton Europe

Gerdalize du Toit, programme director Ageing Well, Mid and South Essex Health and Care Partnership

Dr Sarah Zaidi, GP and clinical lead, Essex Partnership University NHS Foundation Trust

Peter Fairley, director for Strategy and Integration, Adult Social Care, Essex County Council



Date TBC - Levelling up: the new legal framework for collaboration and integration (Supported by Browne Jacobson LLP)

Levelling up: the new legal framework for collaboration and integration (Supported by Browne Jacobson LLP)

Date TBC

This session will explore key opportunities, challenges and pitfalls for place based partnerships and provider collaboratives to understand how they really can be liberated from competition, complexity and bureaucracy, and become the default model for efficient and effective integrated services. 


Christian Dingwall, partner, Browne Jacobson LLP
Kevin McGee, chief executive, Lancashire Teaching Hospitals


Date TBC - Do your medication management processes have zero errors and zero waste?

Do your medication management processes have zero errors and zero waste?

Date and time TBC

The average workflow has 30 steps carrying a 45% risk of error between prescription and medication delivery to the patient(1) – with e-prescribing being just one step.  

With the average hospital processing around 20,000 doses per day(1), the opportunity for error can be huge, generally going unchecked. 

Join this interactive discussion which will focus on Connected Medication Management and advice on how to start the journey to system transformation. 


18 February 2022 - People Plan: opportunities and challenges

People Plan: opportunities and challenges

Friday 18 February 2022

This session focuses on the key elements of the NHS People Plan and looks at the opportunities and challenges for NHS boards.

The session will consider:

• Addressing inequalities – using the current legal framework
• Flexible working
• Health and wellbeing

Andrew Davidson, Partner and Head of Employment Law, Hempsons


Date TBC - Driving value for patients and teams with intelligent automation 

Driving value for patients and teams with intelligent automation 


Digital technologies are often positioned as the new frontier of healthcare service provision, and over the last 20 months have proved themselves to be a core pillar of NHS operating models. In provisioning remote healthcare options for patients and enabling operations to keep moving despite remote working and constantly changing hospital environments, many have cited that the NHS has undergone 'five years of digitisation in five months'. 

But how can providers continue to leverage these strides forward as we head into yet another "new normal"? 

For many, automation holds the key to continuing to drive value for patients, staff, and the organisation, throughout the many unknowns. 

Join this session to understand how NHS trusts:

  • have used automation to uphold the quality of patient care throughout the pandemic
  • continue to automate key processes and functions to provide much needed relief for their teams and systems
  • are reimagining their operating models with automation.



Samira Ahmed
Samira Ahmed

Journalist and broadcaster

Award winning journalist and broadcaster Samira Ahmed presented Art of Persia on BBC Four, and presents Front Row on BBC Radio 4, Newswatch on BBC One and the Intelligence Squared podcast, How I Found My Voice. She won the 2020 Broadcasting Press Guild Audio Presenter of the Year. For 11 years, Samira was a presenter and reporter at Channel 4 News, where she won the Stonewall Award for Broadcast of the Year for her investigation into the so-called "corrective" rape of Lesbian women in South Africa. Samira has also been a reporter on Newsnight, the Today programme, and covered the OJ Simpson case while the BBC's Los Angeles correspondent, also spending a year as a news anchor at Deutsche Welle TV in Berlin. She is a trustee of Action for Stammering Children and the Centre for Women's Justice.


Amanda Pritchard
Amanda Pritchard

Chief Executive Officer, NHS England

Amanda Pritchard is chief executive officer of NHS England, which leads the NHS’ work nationally to improve health and ensure high quality care for all. She is accountable to Parliament for the NHS’ £130 billion of annual funding. Her previous roles have been at NHS England and NHS Improvement and Guy’s and St Thomas’ NHS Foundation Trust.
Anita Charlesworth
Anita Charlesworth

CBE, Director of Research and REAL Centre, The Health Foundation

Anita Charlesworth is the director of research and the REAL Centre (Research and Economic Analysis for the Long Term) at the Health Foundation, and Honorary Professor in the College of Social Sciences at the Health Services Management Centre (HSMC) at the University of Birmingham.  She is a health economist and has a background in government and public policy.
Dr Bola Owalabi
Dr Bola Owalabi

Director Health Inequalities, NHS England and Improvement

Bola Owolabi is director of Health Inequalities at NHS England and NHS Improvement. She works as a general practitioner in the Midlands. Bola has held various leadership roles at local, system and national levels. She was until recently, national specialty advisor for older people and integrated person centred-care at NHS England and Improvement where she led the Anticipatory Care Workstream of the National Ageing Well Programme.
Chris Hopson
Chris Hopson

Chief Executive

NHS Providers

Chris joined NHS Providers as chief executive in September 2012 after a career in politics, commercial television and the civil service.

Chris leads the organisation, with a particular emphasis on setting strategy, senior stakeholder management, acting as the principal public voice of the organisation and representing the provider sector on a range of NHS system level committees.
Clenton Farquharson
Clenton Farquharson

Chair, Think Local Act Personal Partnership Board

Clenton Farquharson is chair of the Think Local Act Personal, SCIE trustee, a member of the Coalition for Personalised Care, and the Social Care Sector COVID-19 Stakeholder Group. His other roles include being a member of the NHS Assembly, a trustee of the Race Equality Foundation, and an ambassador for Disability Rights UK and Skills for Care.
Dr Darren Kilroy
Dr Darren Kilroy

Medical Director, The Countess of Chester NHS Foundation Trust

Darren hails from and trained in the North West as well as Australia and, following an initial subspecialty interest in medical education alongside his core discipline of A&E, worked in several leadership roles alongside his consultant post before moving to the Cheshire and Mersey System and taking up the role of executive medical director in Chester.

He holds a Masters in Healthcare Business Administration from Keele Business School and his PhD thesis examined the sociological aspects of medical training in the UK. He chairs NHS Employers’ National Medical Workforce Forum and NHS Providers’ Medical and Nursing Directors Forum.
Fiona Edwards
Fiona Edwards

ICS Lead, Frimley Health and Care ICS

Fiona was appointed to her current role as accountable officer and chief executive to NHS Frimley CCG in April 2021 and has been the executive lead for the Frimley Integrated Care System for just under three years. Previously, Fiona was appointed to the post of chief executive of Surrey and Borders Partnership NHS Foundation Trust in April 2005 and she led the trust through a successful merger, becoming a foundation trust and forging innovative partnerships to deliver the Trust’s clinical strategy. Fiona has been a chief executive in the NHS for 21 years. Fiona’s private sector career spanned 10 years within the manufacturing sector as a human resources professional. Fiona has chaired the Board of Trustees of a national charity, Cruse Bereavement Care. Fiona is the chair of the Thames Valley and Surrey Local Health Care Record Programme.
Glen Burley
Glen Burley

Chief Executive, George Eliot Hospital NHS Trust, South Warwickshire NHS Foundation Trust and Wye Valley NHS Trust

Hattie Llewelyn-Davies
Hattie Llewelyn-Davies

chair, Buckinghamshire Healthcare NHS Trust, and member of the Disabled NHS Directors Network

Hattie is chair of both the Buckinghamshire Healthcare NHS Trust and The Princess Alexandra Hospital NHS Trust and is also chair of Eastlight Community Homes. Her career began in housing and has since spanned health, compliance, and financial services across the public, private and third sectors. Hattie is a founder member of the Disabled NHS Directors Network and sits on its steering group.
She is also a board member of NHS Providers.
Professor Joe Rafferty CBE
Professor Joe Rafferty CBE

Chief Executive, Mersey Care NHS Foundation Trust

Joe Rafferty was appointed chief executive of Mersey Care NHS Foundation Trust in September 2012. During his tenure, he has led a significant expansion of the organisation, almost trebling it in size. This has been accompanied by significant modernisation of the estate and digital infrastructure. The trust is now one of the largest specialised integrated care providers in the NHS and includes inpatient and community mental health, community physical health, and learning disability and addictions service.
Matthew Taylor
Matthew Taylor

Chief Executive, NHS Confederation

Matthew Taylor joined the NHS Confederation as its chief executive, having been chief executive of the Royal Society for Arts, Manufactures and Commerce (RSA) for 15 years.  During his tenure, Matthew transformed the RSA into a global institution, with 30,000 fellows and an influential research programme.
Before the RSA, Matthew was chief adviser on political strategy to Prime Minister Tony Blair and he also ran the Institute for Public Policy Research for 5 years.
Matthew Winn
Matthew Winn

Director of Community Health, NHS England

Matthew Winn is the national director of Community Health at NHS England and the chief executive of Cambridgeshire Community Services NHS Trust. He has worked in London in roles in Acute Care, Local Government and Primary Care Trusts. Prior to his current roles he has chaired the national Community Services Network; regional NIHR Collaboration Research Board and sat on the Collaborative Procurement Board and the Policy Board of NHS Employers.
Dr Megan Reitz
Dr Megan Reitz

Professor of Leadership and Dialogue

Megan Reitz is Professor of Leadership and Dialogue at Hult International Business School where she speaks, researches, consults and supervises on the intersection of leadership, change, dialogue and mindfulness. She is on the Thinkers50 radar of global business thinkers and is ranked in HR Magazine’s Most Influential Thinkers listing.
Dr Navina Evans joined Health Education England from East London NHS Foundation Trust (ELFT) where she had been chief executive since 2016. She has over 20 years of clinical experience in psychiatry, medicine and paediatrics and previously held the positions of deputy chief executive and director of operations. Navina has worked as the clinical director for Child and Adolescent Mental Health Services (CAMHS) at ELFT.
Dr Owen Williams
Dr Owen Williams

Group Chief Executive, Northern Care Alliance

Owen Williams is the chief executive of the Northern Care Alliance NHS Foundation Trust. Prior to this appointment, he was chief executive of Calderdale and Huddersfield NHS Foundation Trust (CHFT), a position which he held since 2012. He has also been the senior responsible officer for capital and estates in the West Yorkshire and Harrogate Integrated Care System (ICS) since 2017.
Parth Patel
Parth Patel

Research Fellow, Institute for Public Policy Research

Parth is a research fellow at the Institute for Public Policy Research (IPPR). He works on rethinking policy approaches to health inequalities and improving public services. He is interested in the political economy of health. 

In addition to his role at IPPR, Parth is a clinical research fellow at the UCL Institute of Health Informatics where he tries to make sense of complex data to understand what drives race and class health inequalities. He is part of the research team on Virus Watch, a government funded cohort study of Covid-19 epidemiology.   

Parth previously worked full-time as a junior doctor and working in A&E during the first wave of the Covid-19 pandemic.
Patricia Miller
Patricia Miller

Chief Executive

Dorset County Hospital NHS Foundation Trust

Having worked for the NHS for 28 years, Patricia joined Dorset County Hospital NHS Foundation Trust in January 2011 and was appointed as chief executive in 2014. With a continued focus on patient experience, Patricia has led a range of successful initiatives to improve patient safety and quality. Patricia was named as one of 25 rising stars of the NHS in 2013 and is one of only a few BAME CEOs in the NHS provider sector.
Prem Singh
Prem Singh

Chair, Staffordshire and Stoke-on-Trent ICS

Prerana Issar
Prerana Issar

Chief People Officer, NHS England and Improvement

Prerana Issar is the first NHS chief people officer. Since joining the NHS Prerana has created and published the first ever NHS People Plan, covering 1.4 million staff. The aim of the People Plan is to “to have more people, working differently, in a compassionate and inclusive culture”, to help deliver the NHS long term plan. Since March 2020, Prerana has led the national workforce function for the Covid-19 response for the NHS.
Rachel Stancliffe
Rachel Stancliffe

Founder and Director of the Centre for Sustainable Healthcare

Rachel has been working on the intersection of health and the environment for the past 13 years since she founded The Centre for Sustainable Healthcare (CSH) in 2008.  She is also a founding director of the Community Interest Company, Global Healthcare Information Network and is on several Boards. She helped to develop The Cochrane Library for its first ten years. She has also spent five years in Moscow, Georgia and Kazakhstan where she worked for Save the Children, The Norwegian Refugee Council, UNDP, UNICEF and the Red Cross.
Dr Rosie Benneyworth
Dr Rosie Benneyworth

Chief Inspector of Primary Medical Services and Integrated Care, Care Quality Commission

Rosie Bennyworth joined the Care Quality Commission in March 2019 as chief inspector of Primary Medical Services and Integrated Care. Rosie is a GP and worked for over 15 years as a principal, salaried and sessional GP. She was a clinical commissioner for many years in Somerset, most recently developing and implementing a joint commissioning strategy with the local authority.
Saffron Cordery
Saffron Cordery

Deputy Chief Executive

NHS Providers

Saffron is NHS Providers deputy chief executive, part of the senior management team and sits on our board. She has extensive experience in policy development, influencing and communications and has worked in the healthcare sector since 2007. Before moving into healthcare, Saffron was head of public affairs at the Local Government Association, the voice of local councils in England. Her early career focused on influencing EU legislation and policy development, and she started working life in adult and community education.

She has a degree in Modern Languages from the University in Manchester, for ten years was a board member and then chair of a 16–19 college in Hampshire and is a trustee of GambleAware, a leading charity committed to minimising gambling-related harm.
Sajid Javid
Sajid Javid

Health and social care secretary

Siobhan Melia
Siobhan Melia

Chief Executive

Sussex Community NHS Foundation Trust 

Siobhan Melia is chair of the Community Network, which was established by the NHS Confederation and NHS Providers. She is also the current chief executive of Sussex Community NHS Foundation Trust, the largest provider of NHS community services in Sussex. She took over the role in September 2016 having previously held the position of deputy chief executive and director of partnerships and commercial development at the organisation.

Siobhan has a huge amount of public healthcare experience, having worked in the NHS for over 21 years in a range of roles. She began her career on the NHS frontline, obtaining her postgraduate degree in podiatry from the University of Brighton, and went on to hold a number of different clinical leadership roles. She subsequently undertook senior management and board level roles at a large NHS community health provider in Berkshire, and in 2012 she received her MBA (health executive) from Keele University.

She joined Sussex Community in October 2013 from Telefonica UK, where she headed up their Telehealth division.
Sophie Williams
Sophie Williams

Author, Racial Equity Consultant and Activist

Sophie Williams is a Manager at Netflix, leading Production Planning throughout EMEA. She is a leading anti-racism advocate, activist, and the author of two books - 'Anti-Racist Ally' and 'Millennial Black, both from Harper Collins.  Sophie has written for publications such as The Guardian, Cosmopolitan and Elle as well as delivering sessions training for major organisations such as Apple, Sky, Cambridge University and UK Civil Service. Prior to her writing career Sophie had a career in advertising, holding positions including Head of Production, Chief Operating Officer, and Chief Financial Officer.
Tim Ferris
Tim Ferris

Director of Transformation, NHS England and Improvement

Dr Tim Ferris is the inaugural national director of transformation at NHS England and NHS Improvement, and previously a Non-Executive Director on the Board. He is seconded from his role as CEO of the Mass General Physicians Organization in Boston, USA. Tim trained in medicine and public health at Harvard University, and became a professor at Harvard Medical School in 2018 and continues as an adjunct Professor.
Tinaye Mapako
Tinaye Mapako

Junior Doctor's Committee Representative

Tinaye Mapako is a junior doctor in Northwest. He studied medicine at the University of Liverpool and has Masters in law and healthcare ethics from the University of Manchester. Tinaye is a trade union activist. He is a member for Junior Doctors Committee and has been co-chair of the BMA medical students committee 2020-21 and an organiser with the BMA's Junior membership forum. He is a writer and podcaster on issues relating to healthcare and social justice; he has written for the Guardian and Huffington Post and has been a contributor on the Today programme and BBC politics today.
Toby Lewis
Toby Lewis

Specialist advisor (Integration)

NHS Providers

Toby work​s with NHS Providers part time on primary care and contributes to our system working policy team, while also a senior fellow with the King's Fund.



Hempsons, a specialist health sector law firm, supports the full range of NHS organisations, advising on strategic and operational issues. Currently we are working with clients on integration, system change, collaborative partnerships, service reconfigurations, workforce planning, estates and infrastructure projects, quality, patient safety and learning as well as assisting trusts prepare for the forthcoming COVID-19 public inquiry. 



Newton support health organisations and health and social care systems to redesign ways of working. Their aim is to implement measurable and sustainable change which delivers real financial benefit. They are specialists in tackling highly complex challenges, by designing and implementing the operational, digital and people-centred change that needs to happen to solve them.

They work side-by-side with their clients to bring insights which drive change. Their clients value them for their ability to embed sustainable change by working from the ground up-uncovering the root causes of the trickiest problems, supporting leadership to act on this information and working as part of their frontline teams to deliver real change.



HSJ provides a deep understanding of the NHS through a wide range of services and solutions – news, analysis, insight, data, live networking events and a unique best practice database – aimed at professionals in the UK healthcare industry.  

HSJ employs the largest team of expert healthcare analysts and journalists in the UK, who provide unparalleled news and analysis on national policy decisions and deliver the most up-to-date information on developments within the NHS. 



Unfortunately we are no longer able to deliver an exhibition this year. However, we would like to thank our many exhibitors and sponsors for continuing to support our events. If you would like to learn more about the products and services that they offer to NHS trusts, do view their profiles below and get in touch if you would like to learn more. 

10 to 8

Over 6.5 million people rely on 10to8 to manage over 900k appointments per year.  

10to8 is a fully accessible Healthcare appointment scheduling platform with built-in omnichannel communications. It streamlines the scheduling process and optimises communications between NHS Trusts and patients.  

The NHS utilises 10to8 to organise short medical appointments, like blood tests at scale, while gaining essential patient behaviour insights and helpful data.  

  • Increase capacity with no change in cost base 
  • Improve patient experience 
  • Reduce admin costs and de-pressurise staff  
  • Decrease DNA’s by up to 90% 

Jacob Buckland, 10to8, 3 Laundress Lane, Cambridge CB2 1SD 

0208 106 5590 



BD is a global medical technology company that is advancing the world of health™. 

Founded in 1897, BD has over 70,000 associates serving 190 countries, with over 3000 in the UK and Ireland dedicated to research, manufacturing and supporting improvements in medication dispensing and infusion management, automating and enhancing sample collection and diagnostics. This is alongside aiding the prevention of avoidable medication errors, healthcare associated infections and supporting the fight against sepsis and antimicrobial resistance.   

Colin Edmondson 
BD, 1030 Eskdale Road, Winnersh Triangle, Berkshire RG41 5TS 
07468 862 042


Billmonitor are a specialist consultancy service, trusted by public sector organisations to reduce their mobile phone expenditure.

Our proprietary software identifies savings that can be achieved mid-contract, as well as on renewal, with or without switching network. Our expert team will work with you to effectively realise savings, on average of 46% within the public sector.

It’s a risk-free approach [for you] as we always work on a gain-share basis, ensuring we maximise your cost savings – it's in our DNA.

Sam Fathers, Billmonitor
15 Station Road, St Ives, Cambridgeshire PE27 5BH
07500 874748

Blue Prism

Blue Prism offer NHS organisations the ability to do more and achieve more with our intelligent automation platform. By emulating the actions of human teams within hospital systems, Blue Prism digital workers take care of the repetitive and mundane tasks that slow people down, empowering staff to focus on more meaningful work. More than 60 NHS trusts are already using Blue Prism to streamline clinical and non-clinical processes, develop new patient engagement models, and embrace partnership working, saving hundreds of thousands of hours, and millions of pounds in the process. Available as-a-service, and sharable via the NHS Digital Exchange, Blue Prism delivers scalable, democratised automation that enables organisations to meet their strategic business priorities, support their people and create exceptional patient experiences. 

Patrick Shephard, Head of Public Sector Blue Prism 
2 Cinnamon Park Crab Lane Warrington WA2 0XP 

Bollé Safety

Bolle Safety are the PPE eyewear specialists and design products and services to protect all healthcare workers. Our unique and exclusive Platinum double-sided, anti-fog and anti-scratch lenses ensure that your staff will be able to see clearly in all situations. Available in prescription and non-prescription lenses, Platinum is both effective in increasing safety and wearer acceptability and can help to reduce the cost in use. 

As the safety eyewear specialists, we can provide expert advice on all types of safety eyewear and working directly with us, the manufacturer, you will benefit from both our support and reduced costs. Contact us and discover how we can protect your staff with products they will want to wear and not have to wear. 

For more information please contact  


Browne Jacobson LLP

We are specialist healthcare lawyers offering exceptional service to health and social-care providers, commissioners and regulators across the country. Our experience in both the private and public sectors means we are a trusted advisor to over 150 NHS bodies, more than 150 local authorities and many independent providers. 

With a large team of healthcare solicitors operating nationwide, you can rely on us whether you need assistance on a national or local scale. 

Julia Spurrett 
Browne Jacobson LLP, Mowbray House, Castle Meadow Road, Nottingham NG2 1BJ 
+44 (0)330 045 2698


By shaping, sharing, supporting and assessing industry best practice, for 120 years BSI has equipped organisations with the tools and techniques they need to turn today’s challenges into tomorrow’s opportunities. 

Working globally across a range of sectors, including healthcare, BSI offers a range of services and solutions to make organisations worldwide more trusted and resilient. We adopt innovative technology and processes to offer our services in an efficient and effective manner, partnering with our clients to embed sustainable behaviours for the long-term benefit of their people, their customers, and our planet.  

BSI Group, 389 Chiswick High Road, London W4 4AL
+44 345 080 9000

Capsticks Solicitors LLP

Capsticks is a leading UK law firm providing specialist legal advice to the health, housing, regulatory and social care sectors. For over 40 years Capsticks has worked with the NHS, providing specialist full-service legal advice, so they truly understand the unique challenges and opportunities that trusts face. They advise on some of the most ground-breaking, high-value and politically sensitive cases across a vast range of practice areas including employment, procurement, real estate and litigation. Like the organisations they represent, making a positive impact on people's lives is important to them, and the work they do means just that. Capsticks pride themselves on being world-class in their services, taking a commercial approach and treating all clients, employees and stakeholders with kindness and respect. 

Andrew Rowland 
Head of Healthcare 

Derbyshire Support and Facilities Services (DSFS)

Derbyshire Support and Facilities Services (DSFS) provides high quality support services to ensure a sustainable and safe clinical environment for patients. We offer opportunities and security for our workforce and create flexibility to address specific workforce pressures.

We provide greater flexibility and freedoms to enable commercial opportunities to be maximised and generate new income to the company to support better patient care. With NHS specific experience, our consultancy team can support other NHS organisations to maximise commercial and income opportunities. 

Stuart Ellis, Commercial and Strategy Director 
Derbyshire Support and Facilities Services, Chesterfield Royal Hospital NHS Foundation Trust, Calow, Chesterfield S44 5BL 
01246 516717


Defence Medical Services (Reserves)

The Defence Medical Services (navy, army and RAF) provide medical care to sick and injured military personnel and others in a range of uniquely challenging operational and training environments around the world. Reservists have a variable part-time commitment which is manageable alongside their civilian life and career. They give up their spare time but the training and experience they gain benefits them, their employer, and the delivery of healthcare. 

Major Stuart Neilson 
HQ DMS Workforce and People Team, HQ DMS, Coltman House,  
Defence Medical Services Whittington, Lichfield WS14 9PY 
+44 300 163 4663 
Defence Medical Services (Reserves) - GOV.UK 


Fujifilm is a provider of innovative medical imaging systems and healthcare solutions. The portfolio covers digital x-ray, mammography, ultrasound, CT, MRI, enterprise imaging solutions (including PACS, VNA, and 3D surgical planning tools), artificial intelligence, digital pathology, cloud connectivity and NPT analysers for dry chemistry and virology. 

As the NHS focuses on backlogs, addressing health inequalities and winter pressures, Fujifilm offers solutions that enhance collaboration between trusts, deliver accurate diagnostic tools and take healthcare out into the community. 

St Martins Business Centre, St Martins Way, Bedford, MK42 0LF 
01234 326780

General Medical Council

We are the independent regulator for doctors in the UK. Our focus today is the same as when we started: to protect patients. Find out more about our aim to play a more active role to address inequalities, how we are taking action to address the issues about the environments in which doctors work and how regulation and our core standards are changing.  

Globis Mediation Group

Globis Mediation Group was established in 2003 by their chief executive Mr Clive Lewis OBE DL. Experts at building better relationships in the workplace, they are dedicated to improving working lives. They apply business psychology to their work across the health sector, responding flexibly to client needs to deliver a personalised service, which is always delivered with the highest levels of commitment and confidentiality. Their chief executive is a former non-executive director of a large NHS foundation trust. With this insight into the complexities of the NHS, they are the organisation NHS trusts turn to, for: 

  • Workplace Mediation 
  • Investigations 
  • Organisation Diagnosis 
  • Executive Coaching 
  • Training 
  • Equality, Diversity and Inclusion 

0330 100 0809 

Health Education England

Health Education England is part of the NHS, and we work with partners to plan, recruit, educate and train the health workforce. We are people centred, committed to the NHS Constitution, and driven by our own values, which are responsible, fair, confident, and inclusive. 


Hempsons, a specialist health sector law firm, supports the full range of NHS organisations, advising on strategic and operational issues. Currently we are working with clients on integration, system change, collaborative partnerships, service reconfigurations, workforce planning, estates and infrastructure projects, quality, patient safety and learning as well as assisting trusts prepare for the forthcoming COVID-19 public inquiry. 


HN delivers AI guided case-finding, remote monitoring, clinical coaching and virtual ward solutions to the NHS. 

Since our UK launch in 2015, we have developed into an award-winning NHS partner and, from March 2020, have been supported by the NHS Innovation Accelerator to scale nationally.  

We provide practical applications of population health management, going beyond just identifying high-cost, high-need patients and actually intervening to support them to improve their health outcomes and reduce their care consumption. 

Mark England, CEO, HN 
18-19 Foundry Building, 2 Smiths Square, 77 Fulham Palace Road, London W6 8AF 
020 80640622  


HSJ provides a deep understanding of the NHS through a wide range of services and solutions – news, analysis, insight, data, live networking events and a unique best practice database – aimed at professionals in the UK healthcare industry.  

HSJ employs the largest team of expert healthcare analysts and journalists in the UK, who provide unparalleled news and analysis on national policy decisions and deliver the most up-to-date information on developments within the NHS. 

Duncan Campbell, Health Service Journal  
10 Whitechapel High Street, London E1 8QS

Hunter Gatherer

Joerns Healthcare Ltd

Joerns Healthcare, the home of Oxford Hoist, is committed to improving patient and care-giver experiences, placing the well-being of others at the centre of everything we do. With an extensive and dependable range of patient lifts suited to acute care markets, our products are designed to not only meet, but exceed the needs of today’s demanding care environment.  

Dave Bennett, Joerns Healthcare Ltd 
Drakes Broughton Business Park, Worcester Road, Drakes Broughton, Pershore, Worcestershire WR10 2AG 
0344 811 1158

Living Wage Foundation

The Living Wage Foundation is an independent movement of organisations and people campaigning for a real Living Wage, which is the only UK wage rate independently calculated based on the cost of living. This allows workers to meet their everyday needs - like the weekly shop, or an unplanned trip to the dentist. Our accreditation scheme is for organisations paying the real Living Wage to all staff, and we now have over 8,000 Living Wage Employers in our network. 

Kezia Pugh 
Living Wage Foundation 
136 Cavell St, London E1 2JA 
020 7043 9882  

Locum's Nest

Locum's Nest is a technology company providing a holistic workforce software solution to NHS trusts and primary care organisations. They support NHS organisations to work in a more transparent manner and increase engagement with their workforce, from digital shift-matching, staff recruitment, communication, data visualisation and interoperability.

Locum's Nest was founded by two junior doctors. Its vision is to increase transparency, collaboration and improve care outcomes within our health service, through its intuitive mobile and web multi-product platform used by healthcare professionals and NHS management teams.

Their mission is to remove barriers to workforce mobility across the NHS, and have pioneered the formation of digital collaborative workforce banks across the country, enabling cross-covering of shifts across an ever growing number of NHS trusts. 

Ahmed Shahrabani 

Medefer Ltd

Medefer was founded by NHS consultants to improve access to specialist care. As a CQC registered provider our sustainable outpatient service works within primary and secondary-care pathways, supporting local protocols, and most importantly improving patients’ quality of lives for most specialities. 

We support Trusts to enable patients to be reviewed, investigated, and managed without the need for a hospital outpatient physical attendance. The long-term model is continuous innovation which will ultimately support the transformation in the way healthcare is delivered. 

Medefer Ltd 
Shahzad Ahmad, Floor 1, 89-93 Fonthill Road, London N4 3JH 
08000 112113 


MIAA improve public service outcomes through being the ‘go to’ organisation for assurance and solution services for the public and wider third sector in the North West and beyond. We have a proven track record spanning 30 years, and our clients trust our independence, professionalism and advice. 

Steve Connor, MIAA Managing Director 
MIAA, Regatta Place, Brunswick Business Park, Summers Road, Liverpool L3 4BL 

MIH Solutions

We specialise in working in partnership with the NHS and other healthcare organisations, and our team has many years’ experience of working either with, or within the service. Our portfolio covers everything from strategy, communications, PR, staff engagement and stakeholder management, to preparing Boards for CQC inspections, executive coaching, training, facilitation and organisational change. 

MIH Solutions (Make It Happen) 
Repton House, Bretby Business Park, Bretby, South Derbyshrie DE15 0YZ 
01283 215605  

Newton Europe

Newton support health organisations and health and social care systems to redesign ways of working. Their aim is to implement measurable and sustainable change which delivers real financial benefit. They are specialists in tackling highly complex challenges, by designing and implementing the operational, digital and people-centred change that needs to happen to solve them.

They work side by side with their clients to bring insights which drive change. Their clients value them for their ability to embed sustainable change by working from the ground up-uncovering the root causes of the trickiest problems, supporting leadership to act on this information and working as part of their frontline teams to deliver real change.

Ric Whalley, Partner

NHS Charities Together

NHS Charities Together is the national independent charity caring for the NHS, working with nearly 240 NHS charities across the UK to help the NHS go further for staff, patients and communities. To date, £140 million has been allocated to projects supporting the NHS, including practical and emotional support for staff, patients and families, research into long COVID, specialist equipment, community first-responder volunteers and addressing health inequalities – so the best of NHS care is available to everyone, now and in the future. 

NHS Charities Together 
Suite 68, Lake View House, Wilton Drive, Warwick CV34 6RG 
0300 303 5748

NHS Retirement Fellowship

The main purpose of the NHS Retirement Fellowship is to enable NHS retired and social care staff to enjoy a full and active life and to be an advocate for them. The charity provides a social network, contributes to the mental and physical well-being of members  and helps to combat loneliness.

They also provide volunteering opportunities in local communities, create an effective connection to NHS and social care services and ensure that the NHS and social care retirees’ voice is heard.

The NHS Retirement Fellowship strives to help all retired members and those coming up to retirement, deal with the day to day changes that occur when they have to cope with the transition from work to retirement. 

John Toman 
NHS Retirement Fellowship 
Weymouth Community Hospital, Melcombe Ave, Weymouth, Dorset DT4 7TB 
01305 361330
@NHS Retire 



Recovering and restoring services, the changing needs of populations, squeezed budgets, a workforce that’s struggling to cope with demand. These are just some of the many challenges keeping you up at night. SCW know that, more than ever, you need support to find solutions to your pinch-points. As an NHS organisation bringing together some of the brightest and best in health and social care, SCW is perfectly placed to help you define your issues and co-design solutions. As partners, we’ll support you at every step of your journey to overcome the pandemic pressures and ultimately, to help you provide the best possible care to people. 

Janet Horton, SCW 


NHS Supply Chain

NHS Supply Chain manages the sourcing, delivery and supply of healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. 

We are part of the NHS family, managing more than 8 million orders per year across 94,000 order points and 17,465 locations. 

This enables us to bring value to our customers, by saving NHS trusts time and money in removing duplication of overlapping contracts. 


Oxehealth is a global leader in vision-based patient monitoring & management. We help clinicians to deliver safer, higher quality & more efficient care. Our Oxevision platform, including a contact-free optical sensor, delivers clinical insights that enable staff to plan patient care & to intervene proactively to help patients across inpatient & residential care settings. 

For more information:

Contact us:


Reset Health Clinics Ltd

Reset Health prevents and reverses Type 2 Diabetes and Obesity. Working with Dartford and Gravesham and Chelsea and Westminster NHS Trusts, we are producing tremendous health outcomes for their clinical teams. On average, our Members lost 7-12 kilos in the first 12-weeks and achieved an 8.5% reduction in their HbA1C. Our protocol is led by Professor Barbara McGowan of King's College and our clinician-led service is powered by innovative technology. We are now offering our service across England. 

Grant Harrison 

Reset Health Clinics Ltd., 83 Baker Street, London W1U 6AG 


Roche is a pioneer in pharmaceuticals and diagnostics, focused on advancing science to improve people’s lives. We have created truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. We work from bench to bedside - researching new medicines and diagnostics, running global clinical trials, and collaborating with the NHS to try to ensure rapid uptake and delivery of our products and services. 

Emily Stevenson 
Roche Products Limited 
6 Falcon Way, Shire Park, Welwyn Garden City, Hertfordshire AL7 1TW 
075851 38587 

Virginia Mason Institute

Virginia Mason Institute has partnered with the NHS for over 14 years, having established an international reputation for building safe, high quality, sustainable healthcare organisations that deliver continuous improvement. 

We specialise in helping organisations establish their own management system, one that engages and empowers people at all levels – building cultures that enable real change, accountability, and self-sufficiency. 

Healthcare needs new approaches like our ‘World-Class Management’ and ‘Authentic Leadership’ programmes that leverage proven approaches to engage staff and deliver everyday improvement. 


workpal is an innovative, cloud-based, scalable digital workforce performance management solution that is helping NHS Trusts and Provider organisations across England transform their approach to local and regional workforce challenges.  

Already in daily use by over 50,000 NHS staff, workpal is designed to operate at scale with ICS collaboration firmly in mind. Moreover, we are on a journey to demonstrate how workpal drives a high performing culture that, in turn, delivers improved patient experience and outcomes.  

Ray Pendleton, workpal 
Avenue HQ, 17 Mann Island, Liverpool L3 1BP 
+44 (0)845 862 2585



Yorkshire and Humber Care Record

Yorkshire & Humber Care Record was one of the original Local Health & Care Record Exemplars (LHCRE), benefitting from £7.5m worth of investment from NHS England to kick start the region’s vision of connecting care to improve people’s lives. 

It helps to provide the right information, to the right person, at the right time to improve the health and wellbeing of people. 

Yorkshire & Humber Care Record is working together with the Integrated Care Systems. 

Provider showcase

Our provider showcase, Providers Deliver Live, will shine a light on some of the outstanding and innovative work trusts are doing to deliver high-quality care, in a time like no other. It is an opportunity for trusts and all conference delegates to reflect the incredible work that has happened across sectors and the country this year.
Applications for our Providers Deliver Live are now closed, and we'll be launching our website showcasing our successful applicants shortly!

Book your place

Our online annual conference is now free to attend! Make sure you reserve your place registering for each session you'd like to attend:

Delivering with Partners

Managing clinical services in crisis 
Tuesday 18 January 2022 , 13.00-13.45

Developing modern leaders for a new era in healthcare: The mindset, skills and capabilities necessary for tomorrow’s leadership
Thursday 20 January 2022, 13.00-13.45

The practical realities of delivering integrated health and care – A view from Essex 
Thursday 27 January 2022, 12.00-12.50

Breakout sessions

Learning to live with COVID-19: The great unknown?
Tuesday 25 January 2022, 13.00

How can system-wide regulation and oversight help ICSs achieve their objectives?
Wednesday 26 January 2022, 13.00

Trust-wide improvement: How can boards make the most of quality improvement expertise in tackling today’s big challenges?
Friday 4 February, 9.45


Is the conference still happening on 16 and 17 November?

Yes – plenary sessions will take place online on 16 and 17 November. Breakout sessions and Delivering with Partner sessions which will enable our partners to share important insights and thought leadership, will be scheduled over the next few weeks. 

Where and when can I see the new agenda?

The new programme for our virtual event on 16-17 November is below!

We'll be announcing further Breakout sessions and Delivering with Partner sessions as soon as possible. 

How do I register for the online conference?

You can now register your place at the online conference here. There are four sessions; a morning and afternoon session on both the 16 and 17 November, and you will need to register for each session you're planning on attending. 

We will require everyone attending to register, including those who had booked a ticket for the Liverpool conference. 


How much are tickets for the online conference?

The conference will now be free of charge.

Will I get my ticket money back?

If you purchased a ticket for the face-to-face event we will email you about processing your refund. We have to make the refunds carefully, validating details to ensure we make the correct reimbursement. We aim to process all refunds within 90 days, so please bear with us. If you have not received an email from us about your refund, please email  

What do I do about travel and room booking expenses already incurred?

Unfortunately we are not able to assist you with this; that is a matter for you and your travel or accommodation provider.

If you booked a hotel through Reservation Highway, they will cancel all bookings and send you a cancellation email, no need to contact them directly.

What does this mean about my commercial sponsorship?

We are contacting all commercial sponsors directly about alternative benefits that we can deliver via the virtual conference. Please reach out to your account manager if you have any questions. 

When was the decision to move the conference online made?

The decision was made on 29 October 2021 after careful consideration and consultation with our board. We contacted all speakers and key stakeholders as soon as we made the decision to move to a virtual event, and will continue to keep delegates and members informed on the updated programme. 

If you have any further questions, please email and we will post further questions and answers as needed. 

Contact us

To find out anything further on the conference, please contact our events team at