Annual Conference and Exhibition 2023

Discounts and Payments 

• Group discount applies to conference places only and not dinner places.  
• Only a single discount can be applied to each booking. 
• A mixture of one day and full conference bookings can be made however discounts will be applied separately to the multiples of one day and full conference tickets. 
• A mixture of delegate categories within a group (e.g. member and non member tickets) is not possible, they must be booked separately. 
• Invoices must be settled within 30 days and at least two weeks before the event or admission may be refused. If payment has not been made in advance of the event, please ensure you have a credit/debit card with you and payment can be taken at registration. 
• Invoices can be paid via credit/debit cards or BACS by invoice (a PO number is mandatory when booking). 

Cancellation policy 

• 4 weeks+ prior to the conference start - Any cancellations will incur a £100.00 fee per delegate. 
• 17 October 2023 to the conference start - 100% of the value of the delegate/dinner place(s) cancelled is non - refundable. 
• If a cancellation is made within a group booking the discount for the remaining members will also be re-calculated. Any refunds will be paid via the original payment method.  
• These charges cover the administration costs we incur on cancellation. 
• Cancellations can be completed via the booking website or via email: events@nhsproviders.org  
• Refunds will be processed after online booking for the event has closed. 

Delegate information  

• Registration details will be sent one week before the event. 
• All changes to delegate names, job titles and organisation must be made two weeks prior to the event. Unless you specify when booking, you will be added to the delegate list that may be circulated to conference delegates and exhibitors. After this time changes will not be reflected in the delegate list.  
• Amendments to delegate information can be made at the registration desk at the event. 
• Delegate substitutions are possible, changes can be made through the booking website or by email to events@nhsproviders.org  
• There may be a photographer and sessions may be recorded at the event, photographs and videos of delegates may be used on future marketing materials. If you do not want your photograph to be taken or used in this way please notify a member of staff on site. 
• Programme details are correct at time of going to press. We reserve the right to make changes where necessary.  

Data protection 

• If you opt in during the booking process, we will include your personal details on the delegate list which may be given to delegates, sponsors, and exhibitors. The delegate list includes name, job title and company information but not contact details. 
• Your delegate badge will contain your personal details such as your name, job title and organisation, if you choose to be scanned by an exhibitor your information will be shared with them.  
• During the online registration process, we will also request authorisation to share delegate personal information such as name, organisation, dietary requirements with the venue and/or other suppliers at the conference. 

Photography and filming

• Please note that filming and photography may be taking place at the conference for promotional purposes. If you would prefer not to be captured please let the conference staff know on the day.