Portsmouth Hospitals NHS Trust
Quality Governance and Risk Management - The heat map process
In 2019 Portsmouth Hospitals NHS Trust refined its quality governance arrangements, to enhance stakeholder engagement and streamline processes.
They developed a ‘heat-map’ diagnostic tool, which has the capacity to demonstrate:
- A number of indicators, displayed by ward and service, grouped into the CQC domains
- Visual identification of potential areas of concern and/or areas of good practice
- Cross-examination of quantitative data and qualitative information (e.g. horizon scanning, feedback from quality reviews, views of experts).
This has in result improved identification of actual or potential non-compliance with quality standards, enabling effective assessment and triangulation of evidence from a wide range of sources. These results along with an quality issues identified by stakeholders are discussed at the at monthly Shared Assurance and Improvement Programme meetings (SAIP), which are attended by the trust’s governance and nursing leads, and representatives of the CCGs, NHSE and Healthwatch.
This approach enables shared analysis of potential or actual areas of concern, and triangulation of collective observations.
Engagement of key stakeholders during SAIP has benefited the trust effectively deliver:
- An open and transparent governance structure
- A system to identify key areas of commendation and improvement
- A proactive approach in focussing on matters arising, rather than a pre-determined work programme.