The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust

The Game of Flow – learning through table-top gamification

The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust  have created Game of Flow, a unique and memorable learning experience.

The inclusive platform has enabled diverse participation, including portering, finance, housekeeping, wards, pharmacy, therapy, management, and governors.

In Game of Flow, up to four teams compete to manage patient flow through their own ‘hospital’, aiming to gain points for successful discharges, and avoid incurring penalties for leaving presenting patients outside.

Over 12 rounds, the teams deal with realistic scenarios such as infection control, staff shortages, IT failure, or transport issues.

Scenarios can be selected according to any predetermined learning objectives. During each round teams can redeploy their staff and make decisions such as hiring agency staff, or opening an extra bay on a ward etc. At the end of the game they explore the lessons learnt with the participants. Systems theory is explained in context and supported by an open Q&A session.

We want to spread the Game of Flow, share our experience, and to collaborate with fellow NHS organisations to gamify other ideas around healthcare improvement.


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