East Midlands Ambulance Service NHS Trust
In 2017 the trust’s communications team developed a Conversation Café concept, to improve engagement with the wider workforce, which was approved and fully supported by their board, with the following aims:
- To engage with the wider workforce in a fresh and innovative way that was at their convenience, not just that of the organisation
- To increase the visibility and accessibility of senior managers and the board
- To listen to staff and talk about topics of importance to them too, not just the organisation, but also to raise awareness of East Midlands Ambulance Service NHS Trust's strategic objectives.
The concept involves using an East Midlands Ambulance Service NHS Trust vehicle, offering a free hot drink and the opportunity to share views and ideas. Since it’s concept back in 2017, there have been eight completed tours, visiting around eight sites and each time seeing an average of 160 colleagues each tour.
Over the eight tours, the feedback and ideas staff had provided helped shape the organisation and offer further improvements to patient care.
Since the tours started they have received an improved Care Quality Commission rating, which stated that colleagues felt the culture of the organisation had got better over the last two years and noted the Conversation Café concept as an area of outstanding practice.
To find out more please contact Melanie Wright, Assistant Director of Communications, East Midlands Ambulance Service NHS Trust.