Skills and capability

Successful neighbourhood working is underpinned by the assumption that staff can confidently use the integrated systems, mobile tools, and remote monitoring platforms

Boards should consider:

• The baseline digital skills across their workforce and look to increase this if needed.

• Support communities to develop skillsets, using simple 'hooks' that matter to them (e.g. support with booking a GP appointment), rather than generic IT classes.

• Consider training that not only helps front line staff improve digital skills but also provides an understanding of data quality and use.