Digital inclusion

Neighbourhood working aims to reduce health inequalities, but relying solely on digital channels (like the NHS App or remote consultations) risks excluding vulnerable populations.

Boards should consider:

• Working with communities to identify gaps of exclusion. Organisations such as The Good Things Foundation and FutureDotNow work with communities and large organisations to tackle the digital divide.

• Using user-centred design techniques to mitigate against the risk of exclusion.

• Where your system partners, including libraries and community centres, can provide local help from trusted organisations.