Quality conference 2021
8 June – London
Through rapid transformation and despite relentlessly rising pressures, quality must remain paramount. Continuous quality improvement, workforce empowerment, partnership working and collaboration lie at the heart of the NHS’s ability to deliver against the trajectory for quality in the NHS Long Term Plan. This year's quality conference focused on the board’s role in developing a strong safety culture and driving quality improvement.
Quality conference 2019 was all about how we can deliver high quality patient care. The event is your opportunity to join your peers and key speakers from across the sector and beyond to discuss and explore how we can improve services.
This event is aimed at NHS Provider member medical and nursing directors, quality improvement leads, board members with a responsibility for or interest in service and quality improvement, chairs, chief executives, non-executive directors, chief operating officers, and strategy directors.
The next Quality conference will take place on 8 June 2021 in London. Places are free for member of NHS Providers. Follow @NHSProviders to be the first to hear when the programme is released. Commercial organisations can attend via our Associate Membership Scheme.
Booking terms and conditions
- Every trust is entitled to one delegate place to be appointed by the booker. However places are offered on a first come first served basis. Please book early to avoid disappointment
- Programme details are correct at time of going to press. We reserve the right to make changes where necessary
- There may be a photographer or filming at the event and photographs of delegates may be used on future marketing materials. If you do not want your photograph to be taken or used in this way please notify a member of staff on site.
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Introduction and Chair's welcome
Setting the context
Chris will set the context for the provider sector at the moment giving an overview of the future direction for quality in the NHS long term plan.
Quality Improvement – the rhetoric versus the reality
Research has identified that organisation-wide cultures of continuous Quality Improvement (QI) are fundamental to high-quality care. In trusts rated outstanding, CQC has found QI culture embedded throughout the organisation. The NHS is now on a QI kick, with multiple programs all seeking to shed light on unwarranted variation and equip staff with the skills to improve frontline care. But without adequate foresight and strategy, we risk duplicating efforts. How do we prevent QI from becoming another casualty of NHS ‘initiative-itis’? Are we looking at our problems in the right way? We consider what makes organisational QI in healthcare successful and how we can work together.
Embedding QI in NHS organisations through board culture and governance
A discussion of how trusts are tackling the challenges that Professor Dixon-Woods raised in her keynote, focusing on the role of leadership culture and behaviours in getting QI right, and the importance of board governance.
Refreshments and exhibition viewing
Supporting staff for quality care
Compassion shown by staff can make all the difference to a patient’s experience of care, but in order to provide compassionate care staff must, in turn, feel supported in their work. This session will focus on why it is important to help staff share the emotional, social or ethical challenges they face in caring for patients. It will look at why Schwartz Rounds are such an impactful method for achieving this and how reducing psychological distress, improving teamwork and increasing empathy and compassion for patients and colleagues is important for quality.
Plenary panel 2
Safety through happiness: the vital role of joy at work in healthcare
How does happiness at work lead to safer behaviour? How do boards demonstrate compassionate leadership in order to build psychological safety and cultures of staff wellbeing? Why is diversity so important for happiness?
Lunch and exhibition viewing
Breakout sessions - choose one
1a: Safety differently in the NHS – a new long term patient safety strategy for the NHS
This session will explore the new national patient safety strategy, and how it is changing paradigms of patient safety in the NHS. What knowledge and expertise do boards need to govern for safety within this new framework?
1b: Co-producing better care: a strategic approach to quality improvement through genuine collaboration
The sustainability of the NHS rests significantly on building productive relationships with the public in order to empower patients and service users and improve quality. Humber Teaching Foundation Trust’s recent strategy development for quality improvement and patient and carer user experience has been picked up by NHS England as an exemplar of how to co-produce and deliver a strategy. This workshop will provide you with insight on how to apply the approach in your own organisations.
1c: Ensuring learning from complaints systematically drives improvement
In partnership with the Parliamentary and Health Service Ombudsman (PHSO), this workshop will explore what more PHSO can do to share good practice in complaints handling, and how boards can share learning from complaints and ensure it feeds systemically into their quality improvement methodologies.
Afternoon refreshments and exhibition viewing
Breakout sessions 2 - choose one
2a: The authentic employee voice – speaking up and quality of care
Transforming culture is one of the most difficult challenges a board can face but, given the undeniable evidence that openness and constructive challenge are a vital part of improving quality, leaders must ensure they create confidence amongst staff they can speak up about problems at work. The National Guardian discusses with chief executives and staff members how they’re nurturing their organisational cultures from challenging circumstances to make speaking up the norm.
2b: Workforce adaptation and innovation: empowering staff to improve quality
With the existing workforce under such pressure for the foreseeable future, trusts are discovering innovative ways to maximise staff productivity in a way that empowers them to be more involved in frontline care and respond more flexibly to patient needs. What approaches can we learn and replicate more broadly across the NHS?
2c: Effective board governance for quality
We know how important it is to get together with other like-minded people to share ideas and collaborate, that's why our Quality conference offers you ample opportunities to share and ideas and discuss the latest issues with your peers.
Join in the conversation on Twitter using #nhspquality
Gain inside knowledge of the latest thinking about quality to help you and your board future proof your organisation. You’ll have the space and time to talk to provider sector peers, consultants, NHS Providers and top speakers from outside the sector.
Dame Gill Morgan
Gill is a fellow of the Royal College of Physicians and the Faculty of Public Health and is a member of the Royal College of General Practitioners. While working in healthcare, she served on a large number of national committees and working groups. She has an honorary Doctorate of Science from City University and is a past president of the International Hospital Federation. She is a trustee of the Lloyds Bank Foundation and is a patron of the Infection Prevention Society.
Gill was made a Dame Commander of the Order of the British Empire in June 2004.
Deputy Chief Executive
She has a degree in Modern Languages from the University in Manchester, for ten years was a board member and then chair of a 16–19 college in Hampshire and is a trustee of GambleAware, a leading charity committed to minimising gambling-related harm.
Senior Consultant, Leadership Development
The King's Fund
Nottinghamshire Healthcare NHS Foundation Trust
Alongside his duties in the NHS, Dean is also a non-executive director with the parliamentary and health services ombudsman.
Dr Henrietta Hughes
National Guardian for the NHS
National Guardian’s Office
Leeds Teaching Hospitals NHS Trust
Chris leads the organisation, with a particular emphasis on setting strategy, senior stakeholder management, acting as the principal public voice of the organisation and representing the provider sector on a range of NHS system level committees.
Professor Mary Dixon-Woods
Director, THIS Institute and The Health Foundation Professor of Healthcare Improvement Studies
University of Cambridge
Sheffield Teaching Hospitals NHS Foundation Trust
Dr Trisha Bain
Chief Quality Officer
London Ambulance Service NHS Trust
As chief quality officer, Trisha is accountable for public and patient involvement and learning, safeguarding, health and safety, clinical governance, serious incidents, liaison with Clinical Quality Commission, patient experiences and complaints, mental health, end of life care, frequent callers, nursing and risk management.
Dr Jocelyn Cornwell
Point of Care Foundation
She is a trustee of the Nuffield Trust.
Kaleidoscope Health and Care
Rich has significant experience across health care change, regulation, government, and policymaking, and has held senior roles in organisations including the Department of Health, Care Quality Commission and the Health Foundation.
Dr Habib Naqvi
Policy lead, WRES Implementation Team
Habib currently sits on several national advisory boards including the advancing mental health equality board, the windrush day advisory panel, and the NHS disciplinary advisory group. He is the national sponsor for the midlands visible NHS leaders network, and provides advice to the board of HMP Springhill. An ambassador for the Mary Seacole Trust, he has experience in academia and research and is an occasional lecturer; he holds a strong portfolio of healthcare research and publications.
Dame Marianne Griffiths
Brighton & Sussex University Hospitals & Western Sussex Hospitals Foundation Trust
In 2017, Marianne also became chief executive of neighbouring Brighton & Sussex University Hospitals NHS Trust when she entered into a three year joint management contract to lead the teaching hospital and regional trauma centre. In 2019, the trust was awarded a 'Good' rating by CQC.
Dr Matthew Fogarty
Deputy Director of Patient Safety (Policy and Strategy)
Dr Helen Smith
National Clinical Director Mental Health Safety Improvement Programme
Devon Partnership NHS Trust
Dr Rick Fraser
Consultant Psychiatrist and Chief Medical Officer
Sussex Partnership NHS Foundation Trust
Rick has taken on the role of Chief Medical Officer since the end of April 2017. His research interests include youth mental health, Autism Spectrum Conditions and First Episode Psychosis.
Head of Patient and Carer Experience and Engagement
Humber Teaching NHS Foundation Trust
Patient and Carer Experience Co-ordinator
Humber Teaching NHS Foundation Trust
Assistant Director of Nursing and Quality Standards
Humber Teaching NHS Foundation Trust
Integration Development Manager
Director of Operations and Quality
Parliamentary and Health Service Ombudsman
During her career, Abi has worked in a number of public sector roles in higher education, local and central government, both in the UK and in Brussels. Prior to joining the PHSO, Abi worked for the Disclosure and Barring Service (DBS) leading the police disclosure casework operation, where she led a team that delivered significant improvements to both the quality and timeliness of casework, resulting in the best performance in DBS history.
Associate Director of Quality Improvement
Senior Patient Safety Manager
University Hospitals of Leicester NHS Trust
She took on a safety improvement lead post within University Hospitals of Leicester NHS Trust (UHL) in 2012 and has now been in her current role since April 2015. Claire is passionate about learning from incidents and complaints, shared learning and safety improvement. She was part of the team that won the HSJ Awards in 2013 for the trust’s work on improving clinical handover. She was also responsible for producing the successful UHL bid for NHS Litigation Authority funding for safety improvement work as part of the 'sign up to safety' campaign.
Dr Mairi McLean
Royal Cornwall Hospitals NHS Trust
Portsmouth Hospitals NHS Trust
Mark also held the role of regional chief operating officer for the Midlands and East at NHS Improvement prior to his current role. Mark describes being the chief executive of a hospital as a great privilege – to directly care for and support those who directly give care. He is passionate about leadership development and is committed to working with patients, championing the best outcomes for each and every one.
Deputy chief nurse
Nottingham University Hospitals NHS Trust
Dr Louise Bramley
Nursing Clinical Lead Research and Innovation
Nottingham University Hospitals NHS Trust
Director of nursing and quality
East Cheshire Trust
Having firsthand clinical and operational management experience of urgent care and patient flow pathways, she is passionate about patient safety. Kath has championed improvement in organisational safety culture, engaging with frontline staff, promoting real time incident reporting and embedding a patient safety exchange process that enables staff to raise concerns and share good practice.
Kath is an executive reviewer for Care Quality Commission well led inspections and has a visiting professorship at the University of Chester.
Dr Chris Streather
Chief Medical Officer
Royal Free London NHS Foundation Trust
Chris became the first chief executive officer of South London Healthcare NHS Trust in 2009, and later the managing director of the Health Innovation Network, leading on patient safety nationally. More recently, he was a non-executive director, board quality lead and senior independent director at Kingston Hospital NHS Foundation Trust.
Chris is a trustee of Healthcare Management Trust, a not-for-profit organisation which provides care home facilities and healthcare in Lincolnshire and Swansea.
Professor Alison Leary
Chair of Healthcare & Workforce Modelling
London South Bank University
After spending ten years in science Alison undertook an RN diploma at The Nightingale School at St Thomas Hospital (now Kings College London). She attained a masters in biomedical science (haematology) and worked in acute haematology services. She obtained a PhD in clinical medicine from the University of London (Royal Free & University College School of Medicine).
Alison writes regularly for the general, trade and academic press. In 2015 she was made a fellow of the Royal College of Nursing and in 2016 a fellow of the Queen Nursing Institute and a Winston Churchill fellow for which she examined high reliability organisations looking at safety.
In recent years she has undertaken various projects around the modelling of complex systems in both the public and private sector and has a particular interest in the work of specialist practice and its value. She undertakes research and consultancy in this area. She also provides a service as an expert witness.
Dr Matthew Lewis
Executive Medical Director
Walsall Healthcare NHS Trust
Dr Tim Ho
Medical director and consultant chest physician
Frimley Health NHS Foundation Trust
Operational Director of HR and OD
East Lancashire Hospitals NHS Trust
Sponsoring or exhibiting at the Quality Conference gives you the unique opportunity to showcase your company's value to an audience of senior decision makers and topic experts from across the health sector.
For more information about getting involved as a sponsor or to book an exhibition space please email Mark Stevenson or call 020 7227 1164.