Our major new programme of work, Providers deliver, celebrates and promotes the work of NHS trusts and foundation trusts in providing care.

At the core of this rolling programme is a new publication series. The first of these biannual reports was focused on how trusts have improved care in a positive and systematic way, encouraging great ideas that have made a difference for patients and service users. This approach will be developed in future publications, alongside work to promote these achievements in our media and stakeholder engagement, through a range of channels including this webpage which will be regularly updated with stories of the innovative ways providers are delivering.

This webpage will serve as a database of positive, inspiring stories from NHS trusts and foundation trusts about the ongoing work taking place across the country to provide the best care possible.

As we work to influence and shape the environment in which trusts operate, highlighting the many challenges they face, we also want to ensure the extraordinary work and achievements by trusts and their staff are acknowledged, and that the lessons learned are shared.

It is inevitable that the NHS' funding settlement and the long term plan will heighten expectations of what the health service can be expected to deliver. NHS trusts are held accountable when they fall short. But we should also celebrate their successes, and promote understanding of approaches and ideas that could benefit patients across the NHS.

Providers deliver has an important role to play in this.

Providers deliver themes

First report: Better care for patients and service users

Our first report, Providers deliver: better care for patients and service users was published in October 2019. It focused on how trusts have responded to feedback from Care Quality Commission (CQC) in a positive and systematic way, encouraging great ideas that have made a difference for patients and service users.

Despite all the well known workforce, financial and demand challenges trusts have faced over the last five years, they have not just maintained, but consistently improved, the quality of health and care services they provide, as measured by the evidence of CQC ratings. 

The report 
considered both the leadership approaches and frontline initiatives that underpin improvements in quality. Through eleven case study conversations, it explored some of the frontline work that has contributed to trusts' improvements in CQC ratings, as well as exploring the role of trust leaders in providing an enabling, supportive environment in which this work has been possible.

Providers deliver live

This year, as part of our Providers deliver programme, we're hosting a member showcase, Providers deliver live, to display even more of the fantastic work of our members than ever before.

In this area, you’ll be able to access case studies, best practice and ideas for innovation submitted to us by NHS providers across the country and across all sectors.



Visit Providers deliver live



Get in touch

As we continue to publish success, innovation and improvement in our biannual reports, we will also be looking to regularly update this web page with case studies. 

If you would like to get involved and have a story to share, please do get in touch.

Email us with an outline of your case study and the ways it fits into one of our Providers deliver themes: quality improvement, prevention, workforce, system working and digital, and we’ll get back to you with some more information.



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