Trusts continue to see improvements in speaking up cultures but there is more to do

14 January 2020


Responding to ‘Speaking up in the NHS in England 2018/19’ from the National Guardian’s Office, the director of policy and strategy at NHS Providers, Miriam Deakin said:

“It is a positive step that over the last year more NHS staff have felt able and been supported to speak up on issues that impact them, patient safety and quality of care.

“This builds on the work of trusts in which the majority have seen improvements in their speaking up cultures and their efforts to tackle concerns about bullying and harassment. Trusts leaders continue to be committed to improving the support and assistance provided to staff to raise these concerns.

We know that improvements to the working conditions for all NHS staff and quality of care for patients and their families will be built upon a culture where staff feel empowered to speak up, and lessons are learned from this feedback.

Miriam Deakin    Director of Policy and Strategy

“We know that improvements to the working conditions for all NHS staff and quality of care for patients and their families will be built upon a culture where staff feel empowered to speak up, and lessons are learned from this feedback.

“While it is clear there has been further improvement, we know that there is more to do. The report from the National Guardian’s Office shows there is variation among trusts. It is important to continue to support learning among trusts, and share examples of good practise between organisations.”

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