NHS Providers responds to CQC's urgent and emergency care survey

15 September 2021

Responding to a Care Quality Commission survey into people who received urgent and emergency care in 2020, the deputy chief executive of NHS Providers, Saffron Cordery said:

"Given the extreme and unprecedented pressures facing urgent and emergency care services, it is positive that more people rated their overall experience of these services as 'very good'. Similarly, we are pleased that most people felt they were treated with respect and dignity and had confidence and trust in the health care staff that treated and examined them.

"This is testament to the dedication and professionalism of frontline staff who strive to deliver care in the most challenging of circumstances.

"We are also pleased to hear that the biggest positive change in this year's survey findings was in people's perceptions of cleanliness within A&E departments.

"Trust leaders acknowledge though that there is always room for improvement. This year's survey highlighted patients' concerns about pain management, emotional support, the availability of staff when they felt they needed attention and information provided during discharge."

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