Inpatient survey findings reflect incredible pressures

19 October 2021

Responding to Care Quality Commission's Adult inpatient survey 2020, the director of policy and strategy at NHS Providers, Miriam Deakin said:

"This report adds important insight for particular services and will help trusts continue to improve.

"It is good to see patients' confidence in NHS hospital care, and their overall experience of care, remained positive, particularly during November last year which was one of the peaks of the pandemic. These results are a testament to the dedication and commitment of NHS staff, and to trust leaders' ability to manage unprecedented times.

"Patient feedback on the 'discharge to assess' process, and arrangements for going home, is also very important. Trusts and their partners tell us that this model is better for patients in allowing them to return home or to community settings when they are medically fit to do so, and to be supported to regain their independence and receive rehabilitation support in their own home, or in a step-down facility. But support must be in place for those patients and their carers once they have left a hospital setting, and system leaders will wish to reflect on patients' experiences of that process.

"Overall, these results reflect the pressures on the NHS and the commitment and hard work of NHS staff in unprecedented times, with many staff redeployed at short notice and with unpredictable workforce gaps due to illness and self-isolation."

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