Innovation, empathy and resourcefulness: providers are still delivering

20 October 2020

NHS Providers is launching Providers deliver live, as part of its Providers deliver programme, which celebrates and promotes the work of NHS trusts and foundation trusts in improving care.

Providers deliver live is a showcase of the fantastic work done by trusts in confronting the challenges posed by COVID-19. Its publication comes as trusts deal with a second surge in cases while they work to recover services disrupted in the first wave. The added pressures of winter and uncertainty over Brexit also loom large.

The programme is a timely reminder of the brilliant work by providers in dealing with the greatest challenge the NHS has faced in its history.

This year, the programme features a wide list of case studies from over 40 trusts around the country and across all sectors. Innovations include work to support staff wellbeing, steps to address the needs of Black, Asian and minority ethnic staff, and the introduction of new technology for patients and staff. The examples are presented in six themes:


The case studies represent just a small sample of the ways in which trusts have adapted and adjusted their approaches during the pandemic in order to continue providing high-quality care to patients and service users, as well as to protect NHS staff and serve their communities. There is no doubt that the NHS still faces a difficult winter ahead. However, the launch of Providers deliver live serves as a reminder to all, that the NHS is still working as innovatively and as safely as it can to provide the best care for everyone.

Responding to the launch of Providers deliver live, NHS Providers deputy chief executive Saffron Cordery said:

It is wonderful to see the important work being done by trusts across the country and across all sectors.

Saffron Cordery    Deputy Chief Executive

“It is wonderful to see the important work being done by trusts across the country and across all sectors.

“There are huge challenges ahead for the NHS, with the second wave of COVID, the prospect of winter pressures and the uncertainties posed by Brexit.

“We know however, from these uplifting cases studies that trusts and frontline staff have great reserves of resilience and resourcefulness in overcoming difficulties, to carry on treating COVID and non-COVID patients as best as they can.

“The pandemic has shone a harsh light on the raised risk to the safety and welfare of Black, Asian and minority ethnic staff from the threat of COVID. It has also led to many staff feeling exhausted, and some traumatised by their experiences. Therefore, to see the extraordinary work providers are doing on these pressing issues is very encouraging.

We want to applaud and celebrate the efforts of all trusts and frontline staff working to provide the best possible care for patients.

Saffron Cordery    Deputy Chief Executive

“We want to applaud and celebrate the efforts of all trusts and frontline staff working to provide the best possible care for patients. Recognising and learning from their successes has never been more important.”

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