Miriam Deakin, head of policy, NHS Providers, said:

“This survey for acute and specialist NHS trusts is a really valuable source of information about the experiences of those who use these services.

These results highlight the NHS’ excellent work in improving all aspects of patient experience

“The fact that today’s results show overall improvement in people’s experiences of care over the past five years is a reflection on the hard work and commitment of NHS staff not least given the pressures facing the health and care system. Encouragingly, 85 per cent of patients now report that their care and treatment was ‘good’ or better in a range of areas, including access to care, cleanliness and patient choice.

“However the results also raise questions about the need to ensure more timely discharge from hospital, to improve the support available to people in their homes and to ensure that service users with a mental health condition are supported in all care settings.”