While no two days for healthcare organizations are the same, very often the challenges that shape them are. And with staff satisfaction, patient experience and financial sustainability all headlining boards' agendas, stakes are high to ensure treatment is administered as efficiently as possible. But to tackle these challenges effectively, some NHS organisations are thinking outside the box with automation.
This blog looks at how some of our most innovative customers are injecting a healthy dose of automation into their core functions so that their people can cease to act as administrative robots and use their amazing human qualities instead.
Clinical Workflows
Streamlining and improving how clinical processes are performed is fundamental to ensuring patients get maximum value from their healthcare experience. Central to this, is giving doctors and nurses the ability to do more for their patients, while spending less time or effort completing routine, non-patient-facing tasks. NHS trusts up and down the country have turned to automation to do just this, using digital workers to take care of the behind the scenes work that is fundamental to patient outcomes, but takes clinicians away from them.
By acting as the glue between core systems, digital workers enable data to pass seamlessly from application to application, ensuring it's in the hands of those who need it, when they need it. This means that rather than having to request information from other departments or searching through countless records to find what they need, clinicians have the information they need to make informed decisions around patient care and treatment.
Check out our webinar with Royal Surrey NHS Foundation Trust to see how they're applying automation within their outpatient department to streamline diagnostics and give time back to their hard working teams.
Patient Processing
How patients access and move through the stages of their care is a core component to their experience, and often defines their perception of the care provider. With that in mind, ensuring they're able to access services conveniently, and their records are processed safely and efficiently are central pillars to their experience. But with a complex array of systems to contend with, ensuring patient processing goes off without a hitch is easier said than done, or is it? Digital workers enable healthcare organisations to provide a "digital front door" to their services, and move patient information between systems effortlessly, avoiding processing bottlenecks and backlogs that detract from patient value.
Check out our recent webinar with Aneurin Bevan Health Board, to see how they're putting automation to work to beat the COVID-19 backlog and streamline A&E admissions.
Human Resource (HR) and Finance
It goes without saying that finance and HR departments are what keep healthcare organisations moving. From ensuring personnel are well looked after, to making sure wards are equipped, hospitals would quickly grind to a halt without the support of these key functions.
But to say Blue Prism makes HR and finance operations straight forward would be misleading. We know that with so many systems, processes, and stakeholders to contend with, there's no silver bullet to make all your problems go away. What we do bring to the table, however, is the ability to significantly reduce the complexity of your core processes, saving your staff time and your organisation money in the meantime. We do this by employing digital workers to bridge the gaps between siloed systems and applications, meaning that data is always available and in the hands of those who need it, and information never falls between the cracks.
Check out our client case studies from KFM to see how they're expediting orders processing by 63% with the help of a digital workforce.
Watch our video Intelligent digital Workers: the prescription for a healthier future, to see how healthcare leaders across the world are transforming patient and operational outcomes with the help of a little imagination and Blue Prism digital workers.
About the author
