Southern Health NHS Foundation Trust 


The NHS 111 mental health triage service places specialist mental health nurses within the NHS 111/999 control room environment. The service delivers an all age enhanced mental health clinical assessment and triage to people, across Hampshire and the Isle of Wight, who contact 111/999 needing urgent or emergency mental health support.  

The service operates 24/7 and seamlessly refers people into mental health services (including safe haven/cafe provisions and voluntary, community and social enterprise organisations if appropriate) across the region, as part of a mental health partnership approach. 


Since inception, the team have responded to over 30,000 contacts. Around 80-90% of all contacts have resulted in outcomes of home management or self care, up from around 11% prior to the service being established. Typically only around 1% of contacts now require ambulance dispatch - a reduction of 90%. The service has seen a reduction of 87% in primary care endpoints. A 100% reduction in emergency department attendances has been achieved when the mental health team manage the initial call. 

Previous support, care and plans are researched on trusts mental health records prior to calling the patient back. Notes are updated on their systems using a mental health triage tool. 


To see more you can visit the trust's website below.

Visit their website