Demystifying digital for board leaders

Within the NHS provider sector, the responsibility for digital transformation sits with the trust board. 
Each board member should be championing digital as a key enabler of their trust's strategic goals. These resources can equip boards to understand what 'digital' means and what questions they should be asking as leaders of their organisations.




  • A new era of digital leadership, executive summary and questions for boards (3 minute read) | Read the executive summary from our Digital Boards leadership guide, including the key questions board leaders can use to assure themselves on digital transformation.   
  • What should I be doing as a board member? (3 minute read) | This one pager covers the questions different board members may want to use to reflect on their own digital capabilities.   
  • Internet-era ways of working (3 minute read) | In this short blogpost, Tom Loosemore, partner at Public Digital, sets out twelve ways leaders can apply internet-era ways of working within their organisation.
  • Digital dipping: an introduction for senior level leaders (Long read) | This slide deck from BCS, The Chartered Institute for IT, includes an overview of what it means to be digital, alongside some common terms used in digital transformation. This is a useful resource for those looking to familiarise themselves with foundational concepts.
  • Building digital organisations, creating great teams and enabling transformation (5 minute read) | In this blog post, Public Digital director Chris Fleming, sets out eight key questions for boards to ask about progress building a digital organisation
  • Digital download: understanding user need (3 minute read) | A summary of some of the practical ideas trust leaders have shared to get closer to their users' digital experiences. 
  • Delivery the benefits of digital health care (long read) | This report from the Nuffield Trust summarises the opportunities of digital transformation with case studies and insights from across the sector.
  • Digital transformation in the NHS (long read) | The National Audit Office analyse the current state of digital services in the NHS and examines the readiness of national NHS bodies to deliver and support at scale digital transformation. 
  • The Citizen-Centric Government (10 minute read) | Andrew Greenway, partner at Public Digital, explains why senior leaders need to understand the importance of being user-centred.  
  • The hidden obstacles to government digital transformation (long read) | This report from the Institute for Government explores the use of business cases within government and the way digital transformations are planned, implemented and lead. 
  • A new era of digital leadership in the NHS provider sector (3 minute read) | NHS Providers deputy chief executive Saffron Cordery sets out the key questions board leader may wish to reflect on their digital leadership during the pandemic.
  • Board leadership and performance in a crisis (10 minute read) | This paper from Russell Reynolds Associates advises board leaders on ten ways to improve leadership during a crisis.
  • Leading through COVID-19 (longer reads) | A collection of King's Fund resources aimed at supporting health and care leaders during the pandemic.   



  • The Provider Podcast Season Two Episode Four (37 minutes) | The What does a new era of digital leadership mean? | Saffron Cordery, deputy chief executive at NHS Providers chairs a panel discussion with Dr Navina Evans, chief executive Health Education England, Andrew Greenway, partner at Public Digital, Sam Allen, chief executive at Sussex Partnership and Crishni Waring, chair at Northamptonshire Healthcare about the consequences of the new digital ways of working that have been at the heart of the sector’s response to COVID-19.  


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