Through rapid transformation and despite relentlessly rising pressures, quality must remain paramount. To be sustainable, NHS provider boards must collaborate more with local partners, build a collective responsibility for quality outcomes beyond their own organisation, and lead with more than their own organisational interests in mind. This year's quality conference is all about working together to deliver high quality patient care.
The Quality conference 2019, taking place on 4 June in London, is your opportunity to join your peers and key speakers from across the sector and beyond to discuss and explore how we can improve services.
Gain inside knowledge of the latest thinking about quality to help you and your board future proof your organisation. You’ll have the space and time to talk to provider sector peers, consultants, NHS Providers and top speakers from outside the sector.
This event is aimed at NHS Provider member medical and nursing directors, quality improvement leads, board members with a responsibility for or interest in service and quality improvement, chairs, chief executives, non-executive directors, chief operating officers, and strategy directors.
The next Quality conference will take place on 4 June at the King's Fund in London. Book your free place today (members only) and follow @NHSProviders to be the first to hear when the programme is released. Commercial organisations can attend via our Associate Membership Scheme.
Booking terms and conditions
- Every trust is entitled to one delegate place to be appointed by the booker. However places are offered on a first come first served basis. Please book early to avoid disappointment
- Programme details are correct at time of going to press. We reserve the right to make changes where necessary
- There may be a photographer or filming at the event and photographs of delegates may be used on future marketing materials. If you do not want your photograph to be taken or used in this way please notify a member of staff on site.
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Introduction and Chair's welcome
Quality Improvement – the rhetoric versus the reality
Research has identified that organisation-wide cultures of continuous Quality Improvement (QI) are fundamental to high-quality care. In trusts rated outstanding, CQC has found QI culture embedded throughout the organisation. The NHS is now on a QI kick, with multiple programs all seeking to shed light on unwarranted variation and equip staff with the skills to improve frontline care. But without adequate foresight and strategy, we risk duplicating efforts. How do we prevent QI from becoming another casualty of NHS ‘initiative-itis’? Are we looking at our problems in the right way? We consider what makes organisational QI in healthcare successful and how we can work together.
Embedding QI in NHS organisations through board culture and governance
A discussion of how trusts are tackling the challenges that Professor Dixon-Woods raised in her keynote, focusing on the role of leadership culture and behaviours in getting QI right, and the importance of board governance.
Refreshments and exhibition viewing
The quality benefits of just culture in the NHS
This session will focus on how the Point of Care Foundation has implemented Schwartz Rounds across the NHS and it’s many other programs that improve staff engagement and wellbeing. It will have a specific focus on why Schwartz Rounds are so impactful and how they can reduce psychological distress by up to half for staff.
Safety through happiness: the vital role of joy at work in healthcare
Lunch and exhibition viewing
Safety differently in the NHS – a new long term patient safety strategy for the NHS
This session will explore the new national patient safety strategy, and how it is changing paradigms of patient safety in the NHS. What knowledge and expertise do boards need to govern for safety within this new framework?
Co-producing better care: a strategic approach to quality improvement through genuine collaboration
The sustainability of the NHS rests significantly on ambitions for the NHS to build productive relationships with the public in order to empower patients and service users and improve quality. Humber FT has successfully undertaken strategy development for QI and patient and carer user experience which has been picked up by NHSE as an exemplar of how to co-produce a strategy as well as deliver it. This workshop will provide delegates with insight on how to apply the approach in their own organisations.
Ensuring learning from complaints systematically drives improvement
In partnership with the Parliamentary and Health Service Ombudsman (PHSO), this workshop will explore what more PHSO can do to share good practice in complaints handling, and how boards can share learning from complaints and ensure it feeds systemically into their quality improvement methodologies.
Afternoon refreshments and exhibition viewing
The authentic employee voice – speaking up and quality of care
Transforming culture is one of the most difficult challenges a board can face but, given the undeniable evidence that openness and constructive challenge are a vital part of improving quality, leaders must ensure they create confidence amongst staff they can speak up about problems at work. The National Guardian discusses with four chief executives how they’re nurturing their organisational cultures from challenging circumstances to make speaking up the norm.
Workforce adaptation and innovation: empowering staff to improve quality
With the existing workforce under such pressure for the foreseeable future, trusts are discovering innovative ways to maximise staff productivity in a way that empowers them to be more involved in frontline care and respond more flexibly to patient needs. What approaches can we learn and replicate more broadly across the NHS?
Effective Board Governance for Quality
Changing board cultures in clinical governance/patient safety – how to drive an improvement mindset by balancing risk management with a focus on getting things right.
We know how important it is to get together with other like-minded people to share ideas and collaborate, that's why our Quality conference offers you ample opportunities to share and ideas and discuss the latest issues with your peers.
Join in the conversation on Twitter using #nhspquality
Our Quality conference takes place on 4 June 2019 at:
The King's Fund,
No.11 Cavendish Square
Joining instructions will be sent to delegates before the event.
Sponsoring or exhibiting at the Quality Conference gives you the unique opportunity to showcase your company's value to an audience of senior decision makers and topic experts from across the health sector.
For more information about getting involved as a sponsor or to book an exhibition space please email David Morgan or call 020 7227 1164.
Get in touch
Gill is a fellow of the Royal College of Physicians and the Faculty of Public Health and is a member of the Royal College of General Practitioners. While working in healthcare, she served on a large number of national committees and working groups. She has an honorary Doctorate of Science from City University and is a past President of the International Hospital Federation. She is a trustee of the Lloyds Bank Foundation and is a Patron of the Infection Prevention Society.
Gill was made a Dame Commander of the Order of the British Empire in June 2004.
Deputy Chief Executive
She has a degree in Modern Languages from the University in Manchester, for ten years was a board member and then chair of a 16–19 college in Hampshire and is a trustee of GambleAware, a leading charity committed to minimising gambling-related harm.
Nottinghamshire Healthcare NHS Foundation Trust
Alongside his duties in the NHS, Dean is also a non-executive director with the parliamentary and health services ombudsman.
Chris leads the organisation, with a particular emphasis on setting strategy, senior stakeholder management, acting as the principal public voice of the organisation and representing the provider sector on a range of NHS system level committees.
Professor Mary Dixon-Woods
Director of THIS Institute and The Health Foundation; Professor of Healthcare Improvement Studies and RAND Professor of Health Services Research, Cambridge University
Brighton & Sussex University Hospitals & Western Sussex Hospitals Foundation Trust
Interim chief executive
Sheffield Teaching Hospitals NHS Foundation Trust
Dr Trisha Bain
Chief quality officer
London Ambulance Service NHS Trust
Point of Care Foundation
Kaleidoscope Health and Care
Rich has significant experience across health care change, regulation, government, and policymaking, and has held senior roles in organisations including the Department of Health, Care Quality Commission and the Health Foundation.
Deputy Director of Patient Safety (Policy and Strategy)
National NHS Patient Safety team
Head of Patient and Carer Experience and Engagement
Humber Teaching NHS Foundation Trust
Patient and Carer Experience Co-ordinator
Humber Teaching NHS Foundation Trust
Assistant Director of Quality Governance and Patient Safety
NHS Humber Teaching NHS Foundation Trust
Head of quality improvement
Portsmouth Hospitals NHS Trust
Kathryn Thompson MCIDP
Liverpool Women's NHS Foundation Trust
Dr Mairi McLean
Royal Cornwall Hospitals NHS Trust
East Lancashire Hospitals Trust
Dr Chris Streather
Group chief medical director
Royal Free London NHS Foundation Trust
Deputy chief nurse
Nottingham University Hospitals NHS Foundation Trust
Nursing Clinical Lead Research and Innovation
Nottingham University Hospitals NHS Trust
Director of nursing, performance and quality
East Cheshire Trust