Quality conference 2019

4 June – The King's Fund, London

Book your place

Why attend?

Through rapid transformation and despite relentlessly rising pressures, quality must remain paramount. To be sustainable, NHS provider boards must collaborate more with local partners, build a collective responsibility for quality outcomes beyond their own organisation, and lead with more than their own organisational interests in mind. This year's quality conference is all about working together to deliver high quality patient care.

The Quality conference 2019, taking place on 4 June in London, is your opportunity to join your peers and key speakers from across the sector and beyond to discuss and explore how we can improve services.

Top speakers


Gain inside knowledge of the latest thinking about quality to help you and your board future proof your organisation. You’ll have the space and time to talk to provider sector peers, consultants, NHS Providers and top speakers from outside the sector.

It was one of the best events I have been to for a long time regarding the quality of the speakers (everyone was well worth listening to), agenda content and the value gained by attending. Thank you.

2017 delegate    

Who attends?

This event is aimed at NHS Provider member medical and nursing directors, quality improvement leads, board members with a responsibility for or interest in service and quality improvement, chairs, chief executives, non-executive directors, chief operating officers, and strategy directors.

Book your place

The next Quality conference will take place on 4 June at the King's Fund in London. Book your free place today (members only) and follow @NHSProviders to be the first to hear when the programme is released. Commercial organisations can attend via our Associate Membership Scheme.

Booking terms and conditions

  • Every trust is entitled to one delegate place to be appointed by the booker. However places are offered on a first come first served basis. Please book early to avoid disappointment
  • Programme details are correct at time of going to press. We reserve the right to make changes where necessary
  • There may be a photographer or filming at the event and photographs of delegates may be used on future marketing materials. If you do not want your photograph to be taken or used in this way please notify a member of staff on site.

Programme

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09.00

Registration

09.30

Introduction and Chair's welcome

Welcome from Gill Morgan

Gill sets the scene for the conference.

09.40

Introduction plenary

Setting the context

Chris Hopson sets the context.

10.00

Plenary 1

Quality Improvement – the rhetoric versus the reality

Research has identified that organisation-wide cultures of continuous Quality Improvement (QI) are fundamental to high-quality care. In trusts rated outstanding, CQC has found QI culture embedded throughout the organisation. The NHS is now on a QI kick, with multiple programs all seeking to shed light on unwarranted variation and equip staff with the skills to improve frontline care.  But without adequate foresight and strategy, we risk duplicating efforts. How do we prevent QI from becoming another casualty of NHS ‘initiative-itis’?  Are we looking at our problems in the right way? We consider what makes organisational QI in healthcare successful and how we can work together.

10.30

Plenary panel

Embedding QI in NHS organisations through board culture and governance

A discussion of how trusts are tackling the challenges that Professor Dixon-Woods raised in her keynote, focusing on the role of leadership culture and behaviours in getting QI right, and the importance of board governance.

11.15

Refreshments and exhibition viewing

11.45

Plenary 2

The quality benefits of just culture in the NHS

This session will focus on how the Point of Care Foundation has implemented Schwartz Rounds across the NHS and it’s many other programs that improve staff engagement and wellbeing. It will have a specific focus on why Schwartz Rounds are so impactful and how they can reduce psychological distress by up to half for staff.

12.05

Panel

Safety through happiness: the vital role of joy at work in healthcare

How does happiness at work lead to safer behaviour? How do boards demonstrate compassionate leadership in order to build psychological safety and cultures of staff wellbeing? Why is diversity so important for happiness?

12.45

Lunch and exhibition viewing

13.45

Breakout 1

Safety differently in the NHS – a new long term patient safety strategy for the NHS

This session will explore the new national patient safety strategy, and how it is changing paradigms of patient safety in the NHS. What knowledge and expertise do boards need to govern for safety within this new framework?

Co-producing better care: a strategic approach to quality improvement through genuine collaboration

The sustainability of the NHS rests significantly on ambitions for the NHS to build productive relationships with the public in order to empower patients and service users and improve quality. Humber FT has successfully undertaken strategy development for QI and patient and carer user experience which has been picked up by NHSE as an exemplar of how to co-produce a strategy as well as deliver it. This workshop will provide delegates with insight on how to apply the approach in their own organisations.

Ensuring learning from complaints systematically drives improvement

In partnership with the Parliamentary and Health Service Ombudsman (PHSO), this workshop will explore what more PHSO can do to share good practice in complaints handling, and how boards can share learning from complaints and ensure it feeds systemically into their quality improvement methodologies. 

14.45

Afternoon refreshments and exhibition viewing

15.15

Breakout 2

The authentic employee voice – speaking up and quality of care

Transforming culture is one of the most difficult challenges a board can face but, given the undeniable evidence that openness and constructive challenge are a vital part of improving quality, leaders must ensure they create confidence amongst staff they can speak up about problems at work. The National Guardian discusses with four chief executives how they’re nurturing their organisational cultures from challenging circumstances to make speaking up the norm.

Workforce adaptation and innovation: empowering staff to improve quality

With the existing workforce under such pressure for the foreseeable future, trusts are discovering innovative ways to maximise staff productivity in a way that empowers them to be more involved in frontline care and respond more flexibly to patient needs. What approaches can we learn and replicate more broadly across the NHS?

Effective Board Governance for Quality

Changing board cultures in clinical governance/patient safety – how to drive an improvement mindset by balancing risk management with a focus on getting things right.

 

16.15

Conference close

Networking opportunities

We know how important it is to get together with other like-minded people to share ideas and collaborate, that's why our Quality conference offers you ample opportunities to share and ideas and discuss the latest issues with your peers.

Join in the conversation on Twitter using #nhspquality

Venue

Our Quality conference takes place on 4 June 2019 at:

The King's Fund,
No.11 Cavendish Square 
Marylebone
London
W1G 0AN

Joining instructions will be sent to delegates before the event.

Get in touch

Chairs

Gill Morgan
Gill Morgan

Chair

NHS Providers

 
Gill joined NHS Providers as Chair at the beginning of 2014. Her career in healthcare began as a doctor working in hospitals, general practice and public health before moving into management. Her previous roles include permanent secretary of the Welsh Assembly government, chief executive of the NHS Confederation and chief executive of North and East Devon Health Authority.

Gill is a fellow of the Royal College of Physicians and the Faculty of Public Health and is a member of the Royal College of General Practitioners. While working in healthcare, she served on a large number of national committees and working groups. She has an honorary Doctorate of Science from City University and is a past President of the International Hospital Federation. She is a trustee of the Lloyds Bank Foundation and is a Patron of the Infection Prevention Society.

Gill was made a Dame Commander of the Order of the British Empire in June 2004.
Saffron Cordery
Saffron Cordery

Deputy Chief Executive

NHS Providers

 
Saffron is NHS Providers deputy chief executive, part of the senior management team and sits on our board. She has extensive experience in policy development, influencing and communications and has worked in the healthcare sector since 2007. Before moving into healthcare, Saffron was head of public affairs at the Local Government Association, the voice of local councils in England. Her early career focused on influencing EU legislation and policy development, and she started working life in adult and community education.

She has a degree in Modern Languages from the University in Manchester, for ten years was a board member and then chair of a 16–19 college in Hampshire and is a trustee of GambleAware, a leading charity committed to minimising gambling-related harm.
Dean Fathers
Dean Fathers

Chair

Nottinghamshire Healthcare NHS Foundation Trust

 
Prior to becoming chair of Nottinghamshire Healthcare, Dean chaired NHS Bassetlaw, had a long period as a non-executive director on the South Yorkshire Strategic Health Authority and has also chaired Doncaster Health Authority. He currently sits on the NHS’ workforce race equality standards (WRES) advisory group, the NHS’ culture advisory group, has been involved with both the accelerated access review and the national strategy for improvement and leadership development advisory group (Smith review) and is a member of NHS Improvement’s chairs’ advisory partnership board.

Alongside his duties in the NHS, Dean is also a non-executive director with the parliamentary and health services ombudsman.

Plenary speakers

Chris Hopson
Chris Hopson

Chief Executive

NHS Providers

 
Chris joined NHS Providers as chief executive in September 2012 after a career in politics, commercial television and the civil service.

Chris leads the organisation, with a particular emphasis on setting strategy, senior stakeholder management, acting as the principal public voice of the organisation and representing the provider sector on a range of NHS system level committees.
Professor Mary Dixon-Woods
Professor Mary Dixon-Woods

Director of THIS Institute and The Health Foundation; Professor of Healthcare Improvement Studies and RAND Professor of Health Services Research, Cambridge University

 
Mary Dixon-Woods leads a programme of research focused on healthcare improvement, healthcare ethics, and methodological innovation in studying healthcare. A fellow of the Academy of Social Sciences, the Academy of Medical Sciences, and the Royal College of Physicians, Mary is director of THIS Institute and is the Health Foundation professor of healthcare improvement studies in the Department of Public Health and Primary Care at the University of Cambridge. She is a professorial fellow at Homerton College, Cambridge and an NIHR senior investigator. She is co-editor-in-chief of BMJ Quality and Safety. She served on the National Advisory Group on the safety of patients in England, which produced the Berwick report in 2013. She also served on the review of information technology in the NHS led by Professor Bob Wachter, which reported in 2016.
Marianne Griffiths
Marianne Griffiths

Chief executive

Brighton & Sussex University Hospitals & Western Sussex Hospitals Foundation Trust

 
Bio to follow
Kirsten Major
Kirsten Major

Interim chief executive

Sheffield Teaching Hospitals NHS Foundation Trust

 
Bio to follow
Dr Trisha Bain
Dr Trisha Bain

Chief quality officer

London Ambulance Service NHS Trust

 
Bio to follow
Jocelyn Cornwell
Jocelyn Cornwell

Director

Point of Care Foundation

 
Bio to follow
Richard Taunt
Richard Taunt

Founder

Kaleidoscope Health and Care

 
Rich Taunt is the founder of Kaleidoscope Health & Care, a social enterprise which brings people together to improve health and care. Kaleidoscope finds new ways to overcome old barriers, enabling constructive conversations on difficult topics. Kaleidoscope's approach to collaboration is systematic, evidence-based and cost-effective.

Rich has significant experience across health care change, regulation, government, and policymaking, and has held senior roles in organisations including the Department of Health, Care Quality Commission and the Health Foundation.

Breakout speakers

Matthew Fogarty
Matthew Fogarty

Deputy Director of Patient Safety (Policy and Strategy)

National NHS Patient Safety team

 
Matt is currently deputy director of patient safety for the national NHS Patient Safety team. Prior to this he was head of patient safety policy in the Department of Health. Matt held a number of roles as a DH civil servant, including as a private secretary to the minister of state for health. Before joining the civil service, Matt was a research scientist and gained his PhD in developmental neuroscience at University College London in 2006.
Mandy Dawley
Mandy Dawley

Head of Patient and Carer Experience and Engagement

Humber Teaching NHS Foundation Trust

 
Bio to follow
Lorna Barratt
Lorna Barratt

Patient and Carer Experience Co-ordinator

Humber Teaching NHS Foundation Trust

 
Bio to follow
Caroline Johnson
Caroline Johnson

Assistant Director of Quality Governance and Patient Safety

NHS Humber Teaching NHS Foundation Trust

 
Bio to follow
Anne Cooper
Anne Cooper

Chief nurse

NHS Digital

 
Luke Baumber
Luke Baumber

Head of quality improvement

Nottinghamshire Healthcare

 
Mark Cubbon
Mark Cubbon

Chief executive

Portsmouth Hospitals NHS Trust

 
Kathryn Thompson MCIDP
Kathryn Thompson MCIDP

Chief executive

Liverpool Women's NHS Foundation Trust

 
Dr Mairi McLean
Dr Mairi McLean

Chairwoman

Royal Cornwall Hospitals NHS Trust

 
Kevin McGee
Kevin McGee

Chief executive

East Lancashire Hospitals Trust

 
Bio to follow
Dr Chris Streather
Dr Chris Streather

Group chief medical director

Royal Free London NHS Foundation Trust

 
Ann-Marie Riley
Ann-Marie Riley

Deputy chief nurse

Nottingham University Hospitals NHS Foundation Trust

 
Bio to follow
Louise Bramley
Louise Bramley

Nursing Clinical Lead Research and Innovation

Nottingham University Hospitals NHS Trust

 
Bio to follow
Kath Senior
Kath Senior

Director of nursing, performance and quality

East Cheshire Trust

 
Bio to follow