NHSProviders homepage
Abstract pink design featuring the Improvement programme logo

Introduction of a Bank ‘Break Glass’ rate to reduce use of Off Framework Agency

16 January 2025 Long read

This case study explores how North Bristol NHS Foundation Trust reduced agency costs by £3.9m by introducing a higher bank shift pay rate to compete with off framework agency rates, known locally as the bank 'break glass' rate. It also explores how this work has led to improved patient care and staff satisfaction.