Transfers of care

NHS Providers launched the Right place, right time commission in 2015 to capture good practice with regard to transfers of care in all settings involving our members – across acute, community, mental health and ambulance services. The commission was chaired by Rt Hon Paul Burstow and published its final report in November 2015.

Right place, right time: better transfers of care

Led by the former care minister and current chair of the Tavistock and Portman NHS Foundation Trust, Rt Hon Paul Burstow, the commission's report offers practical approaches, drawing on good practice in health, local government, social care and housing, and supports members to tackle the causes of delayed transfers of care in all settings. The report was launched at NHS Providers' annual conference and exhibition at the ICC in Birmingham on 11 November 2015.

There is much evidence in the acute sector about the impact delayed transfers of care can have on the quality of experience and outcomes for patients, as well as the operational and financial implications this creates for providers. We were therefore keen to capture examples of how providers are working with their local health and care economy partners to tackle this issue effectively, as well as to capture examples of good practice within mental health, community and ambulance services.

The members of the commission are:

The commission sought to:

Key findings



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