Making decisions with stakeholders rather than for them

Service transformation will mean tough decisions for the NHS. Helen Buckingham, senior fellow at the Nuffield Trust describes the controversial decision to downgrade Edgware General Hospital, closing the A & E department and reconfiguring other services, leaving a community hospital on the site.

Helen explores how local attitudes evolved from ‘hands off our hospital!’ to ‘all hands on deck’ after stakeholders became actively involved in the process.

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